IBM Watson Health Sr. Capture Manager - GHHS in Washington, District Of Columbia
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Your Role and Responsibilities
The primary function of the Senior Capture Manager (CM) is to support the Government Health and Human Services (GHHS) Sales team with identifying, developing and winning new business and/or retaining/ expanding current business in a thought leadership capacity. Position requires the management and leadership of winning capture teams, effectively collaborating with assigned assets, subject & technical matter experts, functional leads, and account managers.
As a Capture Manager (CM), you will have the opportunity to make an immediate impact in expanding IBM Watson Health’s footprint across the US Government market. In this role, the CM will execute against a capture process using best practices to ensure the proposed solution is compliant, executable, financially viable and competitive bid.
The CM is responsible for leading the capture process for specific approved opportunities, complying with all internal sales stage entry/exit requirements. Construct and execute sales strategy and deal plan; including value proposition, win themes, tactics & action plan, relationship and communication plan and competitive analysis. Review solution plans, cost models and written proposals as appropriate to ensure alignment with sales strategy. The CM oversees teaming decisions, target pricing, and win strategies from pursuit initiation to award. Examples of day to day activities include:
Leading a team of professionals including technical, finance, legal, procurement, HR and proposal management through deal closure. Develop and maintain deal close plan, aligning proposition to client’s selection process, evaluation criteria and process. Understand the client’s organization and processes and manage all negotiations and closing activities accordingly.
Perform market research to qualify new business opportunities, including analysis of customer budget, capabilities required, current customer preferences, incumbent strengths and weaknesses, and competitive environment assessments including conducting black-hats, competitive scenarios, etc.
Collaborates effectively with internal teams and external partners to sustain operational excellence, resolve conflicts, and achieve customer satisfaction
Ensure capture intelligence and strategies are included in the proposal
Manages the identification of gaps and develops strategies to overcome weaknesses and mitigate risks
Lead price to win assessments that drive solution approach with direct input into cost/price
Brief capture status to senior management at specified milestones in the capture process, when material changes occur and as needed.
Conducts after action reviews for all business opportunity capture participants to document lessons learned and identify necessary adjustments to capture technique, strategy, and actions
Leverage industry experience to understand complicated technical information
Deal with complex business relationships and manage multiple resources to deliver a strong, winning case to the prospective client
Act as the point of contact for resolution and escalation of all key sales pursuit related items with the client and internally
Assist in improving and enhancing the capture process as the organization evolves
Successful candidates will possess the following Attributes:
A creative thinker who can bring innovative ideas, new perspectives to strategies and solving problems
Ability to juggle multiple projects/deal of different size & scope in a changing environment
Demonstrated track record to ultimately deliver projects and assignments on target and on time
Ability to cope with a substantial amount of responsibility, remain calm under sometimes severe pressure, and can read and interpret instructions carefully
Proven ability to build, manage and foster a team-oriented environment.
Sense of urgency, with ability to drive decisions and work under critical deadlines
Leadership, problem solving, and decision making abilities
Self-starter and ability to manage time independently without direct supervision
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Required Technical and Professional Expertise
5 years’ minimum experience in a business development, bid management, project or capture management or related role supporting sales efforts
3 years’ minimum, healthcare market systems experience
Experience with government, preferably state or large complex procurements
Demonstrated track record of capturing state business
Industry relationships and experience working with mid management to C-Level
Proven track record of building successful partnerships with a team, and focus on understanding how to leverage solution differentiators
Preferred Technical and Professional Expertise
4 year college bachelor’s degree or equivalent experience
5-7 years experience in Health and Human Services for government agencies, or associated business for Health and Human Services programs
Knowledge of government health assistance programs, and related core functionality
Knowledge of state government healthcare market opportunities and solutions
State government experience highly preferred
About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
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