TeleTech Customer Service Representative in Weber City, Virginia

TTEC (formerly TeleTech), the global leader in business process outsourcing (BPO) with over 30-year history of recruiting great people like you, is here to offer a career in the customer service industry. We are currently hiring Customer Service Representatives in our Weber City, VA Service Delivery Center.

Being a TTEC (formerly TeleTech) Customer Service Representative will place you in an exciting fast-paced career, where you can go as far as your ambitions can take you. As a customer advocate, you will get to hear the satisfaction from your customer after you've been able to help them get the most out of the products or services that they have availed.

Here at TTEC (formerly TeleTech), we provide our associates with:

  • Competitive pay plus performance-based bonuses

  • Career advancement opportunities

  • Health insurance

  • Tuition reimbursement

  • Retirement savings

  • Paid training

So join our team of upbeat professionals and enthusiastic Customer Service Representatives who support some of the most successful organizations on the planet! Our team includes more than 40,000 employees in over 18 countries worldwide, handling approximately 3.5 million customer transactions daily. It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

In this position, you will…

  • Process one-time credit card payments

  • Process one-time checking by phone payments.

  • Provide status of new member applications.

  • Properly documenting all incoming calls with relevant details

  • Perform necessary tasks to complete all calls including HIPAA verifying, successfully completing notes, memos and other correspondence

  • Provide other pay options and Member education on process as needed

  • Reset passwords in online bill pay and respond to any related inquiries from Members that need assistance with webpay process.

  • Includes other related payment or billing related call types as needed such as pay to dates, eligibility of effective date information to facilitate the pay by phone transaction.

  • Appropriately conveying responses to Members in a clear, concise and timely manner, including Member education where applicable.

  • Provide excellent customer service by anticipating and understanding the Member’s needs

  • Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.

  • Handle all Members in a CARING way:

o Connect on a personal basis

o Always sound confident

o Remember to take responsibility and own the issue

o I will set clear expectations

o Never miss a service promise

o Give exceptional service that is valued & trusted

Do you have the following?

  • A high school diploma or GED

  • Competency in using MS Windows

  • Exceptional communication skills

  • Ability to adapt and excel in a fast-paced work environment

  • 6 months of customer service experience (preferred)

If you do, it is YOU TTEC (formerly TeleTech) is looking for!

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too – it’s always fun to work with friends!

For more information on the world of opportunities that awaits you, visit

What to expect once you apply: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check as a condition of employment.

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Job: *_Customer Care Representative

Title: Customer Service Representative

Location: VA-Weber City

Requisition ID: 02987