Oracle Senior Principal Functional Architect (Product Development) w/ Sales & Engagement Cloud in West Conshohocken, Pennsylvania
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.
Key to accelerating the success of OracleSales and Engagement Cloud is nurturing a broad set of highly referenceablecustomers. Our customers must achieve their business objectives and drivesignificant business value into their organizations through broad adoption ofour products. Our team is measured on attaining deep, high affinityreferences as well as developing and deploying highly leveraged, scalable bestpractices to ensure the success of our customers and their implementers.
As we have grown, the scale, size and relativecomplexity of implementations have dramatically increased. A FunctionalArchitect within the Engagement Cloud Center of Excellence (CoE) worksalongside Development, Support, Field Customer Success Managers, and SystemsIntegrators to start customers off with a solid solution architecture, design,and implementation plan that aligns the customer s business requirements to anOracle solution that will exceed their expectations. The successfulcandidate will have extensive experience in architecting, designing, andplanning the implementation of complex sales (Sales Force Automation, PartnerRelationship Management, Customer Data Master) and B2B service and serviceknowledge management applications integrated into enterprise datacenters. The candidate will have deep experience in the businessenvironment and process supported by Oracle s sales and B2B service products.
Oracle Product Development Sales andEngagement Cloud CoE team members over time become theOracle expertsassisting a broad field organization of trained, competent implementationdelivery consultants from leading Systems Integrators, including OracleConsulting, working alongside Oracle s Field Customer Success Managers andOracle Support. Most CoE team members have years of experience inConsulting, Pre-sales, or Product Management on Oracle Sales Cloud, CRM OnDemand, Oracle Siebel, Oracle Netsuite, Oracle's E-Business Suite or otherenterprise software
You will interact regularly, both remotely andon-site, with the customer, their chosen implementation partner, Oracle's CloudService Delivery Managers and key Oracle executives to provide initialarchitectural, design, and planning workshops and guidance as well as ongoingoversight during the Oracle Sales and Engagement Cloud implementation, ensuringall parties stay aligned. This will include reengaging during and after theimplementation and go-live of the solution, discussion of any critical issues,and coming to agreement on appropriate action plans of resolution. You will actas a bridge between the customer team and Oracle Product Development to providebidirectional insights and establish yourself as a trusted partner to both. Youwill drive to closure any architectural or design issues that put the go-liveat risk, including defining ownership between the customer, the integrationpartner, and Oracle.
This is a high visibility position and youwill often be interacting with C-level executives, both within the customer sIT, sales, marketing and service organizations and within Oracle. Therefore,excellent communication, customer management, and executive level presentationskills are required, as requisite experience. You will engage before thecustomer kicks-off their implementation and you will continue with the customerthroughout their relationship with Oracle. Your objective is to ensure that thecustomer realizes the business benefits they hoped to achieve with theirEngagement Cloud CRM, Service initiatives. You will simultaneously engage witha variety of customers at any one time, from Fortune 500 customers to upper,mid-market customers.
Experience and Skills
Work is non-routine and very complex,involving the application of advanced technical/business skills in our area ofspecialization SaaS delivery of Customer Experience (CX) solutions, chieflyOracle s Engagement Cloud. This is a leading contributor an architect -individually and as a team member, providing direction and mentoring to others.
BS or BA Business Administration, Accounting; MBA is a plus.
At least 15 years of experience in enterprise software architecture, planning, and implementation.
Experience in setting IT strategy and leading business organizations through change is desirable.
Experience leading the implementation of enterprise-class, mission-critical applications.
At least 3 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS, ) environments.
Experience with CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is highly desirable.
Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.
Familiarity with the capabilities of modern analytics reporting tools is desirable.
Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles business owner, IT, end-users.
You are someone whois:
A team player with strong interpersonal skills
Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels
Has strong organizational and process management skills and attention to detail
Has the credibility and experience (and desire) to engage with customer executives
Enjoys the challenge of "the unexpected"
Can rapidly sort out "fact from fiction" in any situation and motivate forward progress
Can work well in a delivery team environment
Able to quickly garner respect
Demands a lot from yourself and others with whom you work
Constantly broadening and deepening your knowledge of the products you work with and your general skills
Loves helping customers solve business problems with technology
Open to traveling 30% - 40% of the time
As part of the team you will make significantcontributions to assist our customers, systems integrators and field servicedelivery organization through the implementation project while significantlyshaping product strategy and growth of our cloud applications.
Job: *Product Development
Title: Senior Principal Functional Architect (Product Development) w/ Sales & Engagement Cloud
Location: United States
Requisition ID: 180007GN