Wells Fargo Analytic Consultant 3 - Enterprise Complaints Data Analytics and Reporting Team (CDAR) in West Des Moines, Iowa

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Customer Excellence team focuses on customer feedback and strives for operational excellence in order to strengthen our consumer-centric culture and optimize the customer experience.

The Wells Fargo Enterprise Complaints Data Analytics and Reporting team (CDAR)is looking for a highly motivated and results-driven individual to join a high performing team of professionals. The team is accountable for leading and delivering cross organizational data and analytics, as well as critical insight for business changes to improve the customer experience. The changes are of high priority, extreme complexity, high visibility both internally and externally, and fast paced with time constraints.

Specifically this individual will have responsibility to:

  • Work with business partners to assess and define their analytical and reporting needs, and translate their requirements into insightful and actionable output.

  • Aggregate results across various teams in order to tell ‘one story’ about customer experience within the Consumer Lending Group.

  • Collaborate with reporting and Business Intelligence teams to validate and enhance data environment.

  • Compile/mine data from multiple sources to solve complex operational and/or strategic business problems as they arise, making the appropriate recommendations to maximize operational efficiency, quality and compliance.

  • Ensure adherence to data management regulations and policies.

This position will be located at our West Des Moines, IA location.

Please note: job posting may close early based on volume of applicants.

Required Qualifications:

  • 5+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 3+ years of reporting experience, analytics experience, or a combination of both

Desired Qualifications:

  • Extensive knowledge and understanding of research and analysis

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to research, analyze, document, and present organizational metrics that drive business decisions

  • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

  • Knowledge and understanding of consumer lending data and analytics

  • Knowledge and understanding of data visualization -

  • 2+ years of experience with SAS or SQL, or other data management, reporting and query tools

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Job Expectations:

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5450278&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.