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Church & Dwight Co., Inc. Technical Services Manager II in West Des Moines, Iowa

At Church & Dwight, we value talented professionals with a strong desire to make a positive impact in our company. As a rapidly growing organization, we are always seeking passionate and creative individuals whose action-oriented mindset will foster continued growth throughout our leading brands.

Role Summary:

Provide technical support to internal and external customers for products, markets, quality and regulatory affairs and act as technical liaison to Corporate R&D, Analytical, Operations, Regulatory and Quality functions

Responsibilities:

  • Provide support to ensure Customer Satisfaction

  • Field, log, and ensure timely resolution and response to customer quality complaints and technical inquiries.

  • Coordinate completion of customer surveys/questionnaires and other documents related to Technical, Quality and/or Regulatory issues.

  • Review Customer specifications for compliance

  • Coordinate execution, and maintain database, of customer quality agreements.

  • Coordinate and manage customer audits

  • Provide technical support for new product development

  • Ensure industry certification support i.e., ISO, GFSI, NSF, etc.

  • Conduct internal and external customer training/education

  • Maintain website documentation (specifications, data sheets, certifications, etc)

  • Maintain competitive product database and report as required (data analysis / interpretation)

  • Participate in industry associations and provide technical interface as required

  • Awareness of Responsible Care Guiding principles.

  • Up to 25% travel.

Requirements:

  • B.S., M.S., or Ph.D. in chemical-related discipline

  • 10+ years of industrial experience in related technical discipline.

  • Knowledge of multiple product, technologies, or functional areas as well as R&D management or technical program management experience needed.

  • Previous product development experience helpful.

  • Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-directed manner.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/.

• Innovation-We consistently generate new ideas, thinking outside the box while remaining strategically focused. We always think in terms of possibilities, not limitations.

• Collaboration-We rely on open and honest communication to develop productive working relationships within and across our business units and functions. The mutual respect we have for our colleagues enables us to challenge each other, leading to an even more cohesive team.

• Focus-We maintain a laser-like focus on our consumers. We will grow by leveraging consumer insights on all of our brands and will continue to be industry leaders.

• Entrepreneurialism-We pride ourselves on fostering this spirit where risk-taking and action is encouraged. We are extremely competitive externally, but not internally.

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