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American Water Senior Supervisor of Water Operations in West Point, New York

There has never been a more exciting time to be a part of American Water's Military Services Group! We've been selected to provide maintenance, operation and most importantly - expertise around all water assets at West Point! This is a 50 year contract and we are just getting started! If you are passionate about the military and providing clean and reliable water to West Point, we encourage you to apply today.

Primary Role

Responsible for all activities involving the operations and maintenance of the water treatment plants. Supervisory responsibilities for water plant operators. Develops processes for daily staff work functions, oversees collection and use of operational and maintenance information. Leads implementation of health and safety program. Demonstrates visible “leadership by example” utilizing participative management involving employees and teamwork whenever possible. Interacts with subordinates, superiors, other agencies, and customers to facilitate smooth system function.

Key Accountabilities

  • Directs day-to-day activities and schedules of assigned staff and participates in review and evaluation of staff performance related to water systems. Supports General Manager in hiring and disciplinary actions in accordance with company policies

  • Directly responsible for ensuring the water treatment plants meets all New York State Department of Health (NYDOH) and associated regulatory requirements and on-time submission of applicable monthly operating reports (MOR)

  • Accountable for achieving state, federal and local standards for water regulatory requirements. Assures that all Human Resource, OSHA, Department of Labor and Department of Defense notifications are displayed for all employees to view, checking periodically for compliance.

  • Supervises the maintenance of work records and preventative maintenance records and prepares various reports utilizing the computerized maintenance management system

  • Is responsible for preparation and management of operational budget relative to the water treatment plants

  • Follows and implements Company’s Environmental, Health, and Safety Policies. Leads implementation of Health and Safety program

  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas

  • Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations and all customers.

  • Deputizes for General Manager as directed by General Manager and Regional Director of Operations

  • Performs other related functions assigned or as they become apparent or as management assigns


  • Ability to build and sustain a collaborative, high performance team culture that encourages inclusion, diversity, creativity, innovation, empowerment and vision.

  • Proactively introduces change into the facility to address emerging issues

  • Encourages the effective use of technology to improve facility operations

  • Institutionalizes the concepts of continuous quality improvement activities, performance measures and benchmarking.

  • Can clearly articulate complex issues both verbally and in writing to technical and non-technical people

  • Ability to plan, coordinate and supervise the work of employees.

  • General knowledge of MS Office products, MS Word and Excel, and be able to learn the use of new software with training assistance

  • Ability to plan and present safety training to employees.

  • Extensive knowledge related to management of water treatment systems and processes.

  • Knowledge of state and federal environmental regulations for areas of responsibility


  • Graduation from an accredited college or university with a degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree: and four (4) years of water/wastewater treatment management experience. Additional qualifying experience may be substituted for the degree on a year for year basis.

  • Minimum of 10 years in water/wastewater industry

  • Minimum of 5 years supervisory/management experience

Travel Requirements


Licenses & Certifications

  • Possession of New York Water Operator Class IA license is preferred and as required by facility/permit.

  • Must possess a valid state driver’s license

Work Environment

  • Employee may be required to work indoor or outdoor work during seasonal heat and cold or other adverse weather conditions.

  • Employee may be required to work where regularly they may be exposed to fumes, dust and odors.


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.