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Merck Service Delivery Lead - Information Technology in West Point, Pennsylvania

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We seek an energetic professional to join our Information Technology team to help us deliver business solutions, in partnership with our Company’s Human Resources organization, to our most critical organizational and people management functions across the company leveraging the explosion of advanced cloud-based solutions in the HR information technology marketplace.

This will include, but is not limited to, the following:

  • Responsible for end-to-end knowledge and analysis of processes, systems, data, and interfaces related to our talent capability

  • Develop a strong understanding of HR’s strategy, goals and processes

  • Identify areas where technology can be strategically leveraged to improve business processes and outcomes

  • Propose, understand, and drive opportunities/solutions that will enable greater business flexibility and agility

  • Work in partnership with HR and IT functional leaders to implement and enhance business solutions, assess and prioritize business and technical enhancements, facilitate the delivery of the enhancements, and drive realization value

  • Experience working in agile environment and driving digital products from concept through launch

  • Perform external research and bench marking related to industry trends in the HR technology and identify areas where these trends can be evaluated and incorporated into the HR environment

  • Establish and maintain relationships with global HR and IT Colleagues to help accelerate the delivery of our business solutions by determining where platforms, products, design approaches, or other ideas in HR and non-HR spaces can be leveraged to further our HR solution landscape

  • Provide technical and operational support required to ensure all Human Resource systems operate within service expectations and effectively support required business processes

  • Partner with our suppliers to ensure optimal solutions and to enhance the capabilities of their products to improve overall value provided

Required Skills and Experience:

• Bachelor’s Degree

• Minimum of 7 years relevant experience in Information Technology

• Experience with Agile methodologies

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

If you need an accommodation for the application process please email us at

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at

EEOC GINA Supplement​ at

OFCCP EEO Supplement at

OFCCP Pay Transparency Rule at

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Flex Time


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R25872