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Marsh & McLennan Director, Business Intelligence Delivery in White Plains, New York

Summary The Director of Business Intelligence Delivery is responsible to manage all aspects of reporting within Marsh & McLennan Agency to ensure performance contributes to the success of the organization. Builds and champions the application of reporting, analysis tools, dashboards and business knowledge to develop and implement replicable reports, datasets, and databases to achieve performance and financial metrics. Key Responsibilities: Provides leadership, process development and supports the successful execution of the Reporting function which maintains accurate datasets/warehouses, supplies ad-hoc and scheduled reports and is responsible for the publishing of performance reports Leads the design, build out and maintenance of datasets, reports, and dashboards in accordance with established business requirements Establishes and maintains data governance efforts as they relate to reporting Partners with key stakeholders within IT and the various operational groups to ensure all data sources needed for performance reporting are defined and incorporated into the appropriate data-mart/data-set Oversees and manages internal and vendor/virtual resources Responsible and accountable for leading the defining, building, testing and maintenance of performance reporting infrastructure and data analysis, including the extraction, publication, and communication of reports and dashboards. Drive collaboration in the development, documentation, distribution, and testing of new and existing reports, debugging and troubleshooting reports and code, and providing support and assisting users to ensure quality. Identify information needed, sources, and tools to deliver analysis and reports on performance at the individual, department, and national level. Develop monitoring, adherence and escalation processes and reporting on execution through operational use. Defines roles, responsibilities and establishes direct accountabilities for reporting staff to ensure consistency of operations through the use of visual analytic and reporting tools and practices. Executes Performance Management cycle responsibilities (reviews, salaries and incentives). Formulates development plans and roadmaps for new and incumbent staff to help them succeed at their job responsibilities. Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity, gathers and analyses statistics and makes recommendation for performance improvements. Collaborate with Leadership – provide meaningful and credible feedback on reporting capabilities, data availability and customer trend information. Acts as liaison and partner with IT and the business process area to identify, implement and support systems and processes. Works with and directs all resources on requirements and reviewing quality of work prior to move to production. Qualifications Proven ability to lead a technical reporting team to success Proven ability to manage multiple competing priorities against capacity constraints Confidence and skill to influence individuals at all levels of the organization, with the ability to tailor messages appropriately based on audience Must work well under pressure, managing multiple priorities and meeting tight deadlines Excellent interpersonal skills required to deal effectively with a wide range of individuals and cultures, at all levels Attention to detail and a passion for precision and accuracy Strong analytical, organizational & time management skills Utilizes creative strategies to analyze and produce effective documents Excellent time management A change leader with extensive knowledge on modernizing data and information Ability to work independently, as well as collaborate with others Some travel will be required Experience : Education: Bachelor’s degree or equivalent work experience 5+ years insurance broker industry experience Preferred candidate will have a background in reporting from the Sagitta agency management system or similar platform Well versed in a technology stack including Tableau, SSRS, OLAP and Informer Conversant in multidimensional data modeling and self-service BI Data visualization and dashboarding Extensive knowledge of database administration and creation Knowledge of ETL processes, data mining techniques, database architecture, and SQL We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: . R077315-en R077315