Canadian Pacific Railway Network Service Representative (NSR) in Winnipeg, Canada
Req ID: 76224
Department: Strategic Planning
Job Type: Full-Time
Position Type: Union
Location: Winnipeg , Manitoba
% of Travel: 0-10%
Compensation Rate: $29.096
of Positions: 6
Job Available to: Internal & External
Deadline to apply: 12/04/2019
Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.
PURPOSE OF THE POSITION:
You will be part of our Network Service Centre office in Winnipeg, an organization of highly skilled employees dedicated to meeting and exceeding internal and external customer requirements in a 7 day a week, 24 hour a day operation.
Our Network Service Centre encompasses a variety of roles in the Production Operations department (handling customer requests, inventory control, processing bill of lading information, exchanging railcars with other railways and Border Services activities), Intermodal Operations (Supporting customers and drivers with appointments and processing of pickup and deliveries), Accounts Receivable, Accounts Payable, Equipment Accounting, Supplemental Services/Demurrage, and Freight Claims;
Respond to customer inquiries (calls, emails) and customer-identified problems;
Handle customer requests from a variety of accounts and on a variety of topics;
Provide internal and external customers with timely and accurate information supporting the delivery of transportation services.
Preference will be given to applicants with an undergraduate degree in Commerce, Business Administration or Arts;
Ability to perform in a 24x7 environment;
Strong problem solving, organizational and planning skills;
Results-oriented with a sense of urgency;
Strong written and oral skills to respond to internal and external requests for information;
Ability to interact in a professional and constructive manner with both co-workers and customers working in a team environment;
Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications;
Must meet keyboarding standards established by the organization;
Proficiency in consumer math and Microsoft Excel
Bilingual (English and French) is an asset.
The hiring process will include the following mandatory steps:
Information Session will be held on December 12th for selected candidates. Attendance is mandatory;
In person interview – December 18th or 19th
Candidates selected after interviews will be required to observe three (3) hours of on the job on December 30 to January 2nd
Aptitude assessments (including consumer math and Microsoft Excel Test)
WHAT CP HAS TO OFFER:
Paid in-class and on-the-job training
Flexible and competitive benefits package
Competitive company pension plan
Employee Share Purchase Plan
Performance Incentive Program
Annual Fitness Subsidy
As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
The successful candidate will need to successfully complete the following clearances:
Criminal history check
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").