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Canadian Pacific Railway Network Service Representative (NSR) in Winnipeg, Canada

  • Req ID: 76224

  • Department: Strategic Planning

  • Job Type: Full-Time

  • Position Type: Union

  • Location: Winnipeg , Manitoba

  • Country: Canada

  • % of Travel: 0-10%

  • Compensation Rate: $29.096

  • of Positions: 6

  • Job Available to: Internal & External

  • Deadline to apply: 12/04/2019

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF THE POSITION:

You will be part of our Network Service Centre office in Winnipeg, an organization of highly skilled employees dedicated to meeting and exceeding internal and external customer requirements in a 7 day a week, 24 hour a day operation.

POSITION ACCOUNTABILITIES:

  • Our Network Service Centre encompasses a variety of roles in the Production Operations department (handling customer requests, inventory control, processing bill of lading information, exchanging railcars with other railways and Border Services activities), Intermodal Operations (Supporting customers and drivers with appointments and processing of pickup and deliveries), Accounts Receivable, Accounts Payable, Equipment Accounting, Supplemental Services/Demurrage, and Freight Claims;

  • Respond to customer inquiries (calls, emails) and customer-identified problems;

  • Handle customer requests from a variety of accounts and on a variety of topics;

  • Provide internal and external customers with timely and accurate information supporting the delivery of transportation services.

POSITION REQUIREMENTS:

  • Preference will be given to applicants with an undergraduate degree in Commerce, Business Administration or Arts;

  • Ability to perform in a 24x7 environment;

  • Strong problem solving, organizational and planning skills;

  • Results-oriented with a sense of urgency;

  • Strong written and oral skills to respond to internal and external requests for information;

  • Ability to interact in a professional and constructive manner with both co-workers and customers working in a team environment;

  • Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications;

  • Must meet keyboarding standards established by the organization;

  • Proficiency in consumer math and Microsoft Excel

  • Bilingual (English and French) is an asset.

The hiring process will include the following mandatory steps:

  • Information Session will be held on December 12th for selected candidates. Attendance is mandatory;

  • In person interview – December 18th or 19th

  • Candidates selected after interviews will be required to observe three (3) hours of on the job on December 30 to January 2nd

  • Aptitude assessments (including consumer math and Microsoft Excel Test)

WHAT CP HAS TO OFFER:

  • Paid in-class and on-the-job training

  • Flexible and competitive benefits package

  • Competitive company pension plan

  • Employee Share Purchase Plan

  • Performance Incentive Program

  • Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check

  • Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

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