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Cummins Inc. Shop Supervisor in Winnipeg, Manitoba

Shop Supervisor


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

If you are driven and motivated to become part of a dynamic team, we have an opening for a Shop Supervisor in Winnipeg, MB . Reporting to the Service Manager , you will be responsible for supervising employees who install, service, and repair equipment and machinery.

Your responsibilities may include:

  • Work directly with the Winnipeg Branch Service Writers, Service Advisors, Technicians, Service Manager and Parts Professionals.

  • Provide Direct Supervision and Technical Support to our Technicians.

  • Communicate and Manage all Aspects of the Repair with the customer, while working to resolve any customer concerns immediately.

  • Work with our Service Writers in ensuring a firm understanding of what is being described as a Customer Complaint and the info collected in the Interview Wizard.

  • Work Collaboratively with other Supervisors while entertaining options to utilize all Service Personnel to meet our Business Demands.

  • Work effectively with internal and external customers.

  • Provide coaching and feedback to individual Service Technicians.

  • Provide performance reviews and opportunities for professional growth.

  • Participate in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

  • Monitor the status of open repairs with technicians, addressing issues that impact completion of the repair plan in the time quoted to customers.

  • Develop strong relationships with key customers through frequent and professional communication.

  • Management Meetings may be held at times which could require Supervisors to stay late or come in early to ensure an effective Supervisor Meeting.


Education, Licenses, Certifications:

  • Red Seal Journeyman Heavy Duty or Truck and Transport Technician.

  • Valid Drivers License and a Clean Drivers Abstract.

Experience :

  • Must be legally eligible to work for any employer in Canada without sponsorship.

  • Supervisory experience in a Shop environment is strongly preferred.

  • Strong Engine Diagnostic skills.

  • Proven experience working with Cummins products.

Pre-Employment Screening:

  • Our Pre-Employment Background Screening process consists of a Criminal Background Check as well as Education and Work Experience Verification.

  • Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.

Please Note: Some Travel may be required to attend Meetings. This position may incur OT as Service Requirements dictate to support work.

We are an equal opportunity employer dedicated to diversity in the workplace.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location Canada-Manitoba-Winnipeg-Canada, MB, Winnipeg, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 27, 2019, 12:56:45 PM

Unposting Date Ongoing

Req ID: 1900052C