Farmers Insurance Guidewire PolicyCenter Support Lead in Woodland Hills, California
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Applicant must possess subject matter expertise (3 years’ experience) with respect to Guidewire PolicyCenter. Applicant will play a key role in all production support related activities for Guidewire PolicyCenter and will work directly with supplier partners. Applicant must have experience working in a team setting and must possess effective interpersonal and communication skills (both written and verbal). Key areas of responsibility include but are not limited to the following: supporting application/system outages; participating in root cause analysis, monitoring application/system performance, overseeing incident tickets opened by application users, supporting system/application upgrades, supporting release implementations, supporting conversion activities, etc.
Essential Job Functions
Troubleshoot Guidewire application code, configurations, infrastructure, and integration related issues.
Respond to Production issues.
Participate in outage/incident management calls.
Work with stakeholders from other support groups, development teams, infrastructure teams, and business contacts.
Analyze and make recommendations for the need for system backup, restart/recovery, and balancing & controls.
Analyze and understand the requirements and approaches to data conversion.
Analyze programs to ensure they efficiently use resources; and recommend appropriate changes as necessary.
Conduct system studies, analyze existing automated and manual processes to improve efficiency; research and develop techniques for automation.
Design, develop and maintain documentation for runbooks and standard operating procedures.
Support implementation activities
Manage and oversee the work of contractor resources to ensure efficiency, and compliance with specification.
Participate in annual disaster recovery exercise.
Preferred Skills and Abilities
5 years of web based java development experience.
3 years of hands-on experience with Policy Center Integration, Configuration and Rating, and relevant certifications.
Minimum Guidewire version is 8.x and above.
Experience with designing, developing, modifying, testing, debugging, and maintaining GOSU language application code within Guidewire Policy Center.
Experience with configuring screen layouts.
Experience writing business rules and other business logic.
Experience configuring operational and administration related parameters such as roles and permissions, user attributes regions, activity patterns etc.
Experience developing Plugin and Custom batch components in Policy Center.
Experience with real time web service and near real time message based integrations.
Experience with integration accelerators.
Good knowledge with Rating book, Pre rate modules and Rating routines.
Experience with business rules and other business logic.
Experience with Guidewire messaging XML (GX Model).
Knowledge with Integration architecture and platforms (OSB, ESB, JDBC, Mulesoft, etc.).
Good knowledge with code merges and environment management tasks.
Experience performing Guidewire software upgrades.
Experience working within Application Support environment is a plus.
Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing
Required job duties are normally performed in a climate controlled office environment.
Bachelor’s degree or equivalent or specific relevant experience.
Level III: 5 years of experience in application development, testing or system analysis role or 1 year of experience as an Application SME Level II.
Special Skill Requirement
Excellent written and oral skills in local language.
Able to participate in and facilitate discussions with complex content. Capable of composing reports with no grammatical errors and can communicate proficiently.
May require occasional traveling.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job: *Information Technology
Organization: *Farmers Insurance
Title: Guidewire PolicyCenter Support Lead
Location: California-Woodland Hills
Requisition ID: 180002H0