Farmers Insurance Guidewire PolicyCenter Support Lead in Woodland Hills, California

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Job Summary

Applicant must possess subject matter expertise (3 years’ experience) with respect to Guidewire PolicyCenter. Applicant will play a key role in all production support related activities for Guidewire PolicyCenter and will work directly with supplier partners. Applicant must have experience working in a team setting and must possess effective interpersonal and communication skills (both written and verbal). Key areas of responsibility include but are not limited to the following: supporting application/system outages; participating in root cause analysis, monitoring application/system performance, overseeing incident tickets opened by application users, supporting system/application upgrades, supporting release implementations, supporting conversion activities, etc.

Essential Job Functions

  • Troubleshoot Guidewire application code, configurations, infrastructure, and integration related issues.

  • Respond to Production issues.

  • Participate in outage/incident management calls.

  • Work with stakeholders from other support groups, development teams, infrastructure teams, and business contacts.

  • Analyze and make recommendations for the need for system backup, restart/recovery, and balancing & controls.

  • Analyze and understand the requirements and approaches to data conversion.

  • Analyze programs to ensure they efficiently use resources; and recommend appropriate changes as necessary.

  • Conduct system studies, analyze existing automated and manual processes to improve efficiency; research and develop techniques for automation.

  • Design, develop and maintain documentation for runbooks and standard operating procedures.

  • Support implementation activities

  • Manage and oversee the work of contractor resources to ensure efficiency, and compliance with specification.

  • Participate in annual disaster recovery exercise.
    Preferred Skills and Abilities

  • 5 years of web based java development experience.

  • 3 years of hands-on experience with Policy Center Integration, Configuration and Rating, and relevant certifications.

  • Minimum Guidewire version is 8.x and above.

  • Experience with designing, developing, modifying, testing, debugging, and maintaining GOSU language application code within Guidewire Policy Center.

  • Experience with configuring screen layouts.

  • Experience writing business rules and other business logic.

  • Experience configuring operational and administration related parameters such as roles and permissions, user attributes regions, activity patterns etc.

  • Experience developing Plugin and Custom batch components in Policy Center.

  • Experience with real time web service and near real time message based integrations.

  • Experience with integration accelerators.

  • Good knowledge with Rating book, Pre rate modules and Rating routines.

  • Experience with business rules and other business logic.

  • Experience with Guidewire messaging XML (GX Model).

  • Knowledge with Integration architecture and platforms (OSB, ESB, JDBC, Mulesoft, etc.).

  • Good knowledge with code merges and environment management tasks.

  • Experience performing Guidewire software upgrades.

  • Experience working within Application Support environment is a plus.

    Physical Actions

    Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing
    Physical Environment

    Required job duties are normally performed in a climate controlled office environment.

    Education Requirements

    Bachelor’s degree or equivalent or specific relevant experience.

    Experience Requirements

    Level III: 5 years of experience in application development, testing or system analysis role or 1 year of experience as an Application SME Level II.
    Special Skill Requirement

  • Excellent written and oral skills in local language.

  • Able to participate in and facilitate discussions with complex content. Capable of composing reports with no grammatical errors and can communicate proficiently.

  • May require occasional traveling.

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.


Job: *Information Technology

Organization: *Farmers Insurance

Title: Guidewire PolicyCenter Support Lead

Location: California-Woodland Hills

Requisition ID: 180002H0