Farmers Insurance IT Demand Analyst in Woodland Hills, California

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Job Summary

Responsible for reviewing, understanding, and forecasting the consumption of ISP resources from multiple internal and external IT Suppliers. Works with the various entities (Finance, Supplier, Business), as required to drive transparency around IT costs and consumption. Understands charging principles and explains detailed costs to the business. Understands the business’ strategic plans and proactively works with the Business to help reduce their costs. Constantly assesses processes and procedures and recommends improvements to management. Coaches lower level staff as needed.

Essential Job Functions

60% Duties: ISP Demand Management

  • Collaborate with managers and Suppliers to analyze monthly supplier billing and ensure that billing practices are appropriate and accurate.

  • Manage the invoice dispute process to ensure that agreed billing resolutions are captured in a timely manner or escalated as needed.

  • Update the ISP Quarterly Forecast and work closely with managers, IT Finance, and Suppliers to understand the consumption trend and make adjustments as needed.

  • Manage key data repositories to ensure that ISP consumption is mapped appropriately to their respective business/service units.

  • Supports monthly reporting regarding ISP consumption and invoice transparency as needed (including ad-hoc reports.)

  • Reviews consumption of project related spend and works with project managers and delivery personnel to ensure accuracy.

  • Engage the Supplier Sourcing Team to validate new contract change notices and ensure that billing is performed in line with the requirements of said changes.

  • Coordinate weekly and ad-hoc meetings with Suppliers, managers, IT Finance, etc. to review questionable or complicated items and manage through to resolution. 35% Duties: Business Case Support and Development

  • Assist with new IT initiatives through the analysis of consumption data and savings opportunities to support business use cases.

  • Provide detailed pricing information as needed to provide transparency to new servers and help drive business decisions based on real world cost data.

  • Build and improve processes that will improve data flow management 5% Duties: Pursue Professional Development

  • Maintain professional interactions with other IT professionals.

  • Continue ongoing education and certification programs (e.g. ITIL)

  • Continue engagement and attendance at industry seminars, conferences, etc. Governance, Information Technology Infrastructure Trends, Supplier Management and Insurance.

  • Performance Management and Career Development / Training

    Physical Actions

    Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing.

    Physical Environment

    Required job duties are normally performed in a climate controlled office environment.

    Education Requirements

    Bachelors degree or equivalent

    Experience Requirements

    Three to five years in finance and accounting or other similar fiscal assessment position preferred. One to three years of experience in IT or supporting an IT organization. Must be familiar with the technical environment, which describes all of the services that are necessary to deliver services to Farmers.

    Special Skill Requirement

    Excellent verbal and written communication skills Experience analyzing large data sources to identify trends and outliers and creating customized reports based on this data.

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Information Technology

Organization: *Farmers Insurance

Title: IT Demand Analyst

Location: California-Woodland Hills

Requisition ID: 180003P0