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Marsh & McLennan Claims Technician in Worcester, United Kingdom

We have an excellent opportunity to join a specialised part of Marsh Commercial’s business at Hamilton Bond who are seeking candidates for the following position based in the Worcester office: Claims Technician What can you expect? The opportunity to provide an efficient, structured and managed claims service while ensuring that claims are reviewed regularly and action arranged where appropriate. The chance to provide and develop an efficient, technical & reliable claims consultancy service to support the claims consultancy team. What you will be rewarded with? Good work life balance with a competitive salary Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs We will rely on you to: Proactively manage Clients claims to the highest level of customer satisfaction, treating them fairly and putting the interests of the Client first. Understand the Client’s business risks and treat each claim with equal consideration. To communicate with all significant factors and developments affecting their Client’s claims experience. Support the Claims consultancy teams’ management of all aspects of the Clients’ claim (as required) and in a manner that complies with business procedures, group compliance and departmental procedures manuals. Accurate preparation and delivery of Claims Reviews for, in accordance with agreed service intervals. To deliver a desktop claims consultancy service for smaller claims. To proactively support Account Executives with new business acquisition, renewal retention and any significant changes to the clients business. Review Major Loss reportable claims providing guidance & ensuring support to Clients and Senior Claims Consultants. What you need to have: The ability to work both independently and within a team in order to forge strong working relationships within the business Demonstrated ability in providing excellent customer service Excellent telephone skills Experience building and maintaining relationships with key stakeholders Ability to prioritise conflicting priorities and meet deadlines Detail orientated and able to input and interpret data accurately Problem solving skills: able to challenge barriers and seek to solve problems effectively Excellent IT skills including knowledge of Excel What makes you stand out? Proficient in Claims handling Experience of Commercial and/or Private Clients would be beneficial Having completed Cert CII or insurance related industry qualification HAMILTON BOND Hamilton Bond Ltd is part of Marsh Commercial and have a dedicated team of expert claims consultants committed to supporting insurance brokers and their clients throughout the UK. Our specialist knowledge and extensive experience in the insurance market means we offer expert advice and create innovative solutions. We typically handle claims from £25,000 up to many millions and deal with both private and commercial clients, ranging from small enterprises through to large multi-nationals. Established in 2004, we continue to grow our specialist team who are widely recognised by our clients as friendly, approachable and highly knowledgeable. At Hamilton Bond we do everything we can to support our clients. This has made us who we are today, leaders in the claims industry with an excellent reputation and track record. The quality of our service is driven by the professionalism, experience and devotion from within each individual in our business - always striving to achieve the best result for our clients. R072717-en R072717