IBM Disaster Recovery Coordinator in WROCLAW, Poland

Job Description

Your future made with IBM

IBM Client Innovation Center Wroclaw & Katowice is now hiring professionals!

Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

IBM Global Services Delivery Center employs IT professionals across all sectors. This site is fast becoming a “of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.

Currently we are looking for the Disaster Recovery Coordinator .

Main duties:

On this position you are responsible for maintaining the ongoing recovery capability within the company to match agreed needs, requirements and timescales of the business. The Disaster Recovery Coordinator executes the IT Service Continuity Management process and is responsible for day-to-day management, quality and integrity of the ITSCM process execution. The Disaster Recovery Coordinator schedules, plans, coordinates, manages and documents ITSC tests with the responsible delivery centers and the involved customer and 3rd party providers. This is to make sure that the ITSC Plans are executable, the recovery objectives are reachable and any possible inconsistencies in the documents are recognized and corrected.

The desired DR Coordinator personal characteristics are :

  • Good communication capabilities

  • Good coordinating skills

  • Independence

  • Self-motivation

  • Results orientation

  • Self confidence

  • Ability to organize and reach across organizational entities

  • Ability to achieve/sustain account quality, service commitments, documentation standards, compliance and audit readiness

Required Technical and Professional Expertise

  • ITIL Foundation level

  • Applied knowledge and understanding of the serviced technical environment

  • Applied knowledge and understanding of the business continuity and risk management area (e.g. ISO22301 – Business Continuity Management)

  • Applied knowledge and understanding of the respective ITIL process within a commercial environment

  • Demonstrate relevant IT experience within IBM or external, e.g. Customer facing roles, IT Management, Project Management.

  • Account / Service Governance

  • Project Management skills (ability to plan, organize and coordinate the testing of recovery procedures)

  • Appreciation of contracts construction and terminology

  • Appreciation of financial and business controls operations

Preferred Tech and Prof Experience

  • ITIL Intermediate level: Service Design module

  • Experience of delivering within a Service Management environment

  • Experience within Strategic Outsourcing

  • Negotiation skills

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.