IBM Service Coordinator - Capacity Management in WROCLAW, Poland

Job Description

Your future made with IBM!

Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice in Location. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

What will you make with IBM?

Service Coordinator - Capacity Analyst coordinates, supervises, and maintains on a daily basis levels of service agreed with and expected by the customer (SLA or equivalent documents). The Capacity Analyst analyses capacity and performance reports, incidents and threshold warnings (which indicate whether they are high or low levels utilisation). The analyst validates that there is adequate IT capacity to meet required levels of service, verifying that resource capacity is optimised and providing communication to senior IT management on capacity and demand. The Capacity Analyst advises the Capacity Manager and the Service Level Manager about appropriate service levels or service level options.

Responsibilities:

  • being the customer’s focal point for all aspects concerning service delivery, taking any necessary actions to maintain and reinforce the quality of these operational contacts

  • assuming the leadership and the operational responsibility for the resources allocated to the customers or services under your responsibility

  • participating in service status meetings of the delivery organization as well as supporting the Service Manager in the service status meetings held with the customer

  • taking responsibility for updating the hardware and software inventories in accordance with asset management processes

  • providing information and analysis related to the services delivered to customer

  • raising requirements to the relevant delivery organization functions in order to improve efficiency

  • providing the Service Manager with the reports on workload monitoring

  • participating in customer meetings upon the Service Manager request

  • ensuring the coherence of the backup and data recovery plan

Requirements:

  • understanding of the ITIL disciplines within a commercial environment

  • understanding the Service Management processes and systems

  • highly organized and detail oriented

  • Good command of English

Additional Benefits:

  • Trainings and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

Required Technical and Professional Expertise

As in Job Description Above

Preferred Tech and Prof Experience

As in Job Description Above

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.