Customer Quality Manager, ECJV客户质量经理-伊顿康明斯

Description

Description

• The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

• Develops understanding of customer expectations and requirements for quality.

• Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

• Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

• Uses Customer Centric metrics to prioritize customer quality issues.

• Maintains external relationships and supports developing key quality communications, in some cases communicates externally.

• Contributes to process improvement efforts and may lead portions of workflows or processes.

Additional Responsibility

• Leads the setting up and maintaining of Quality Management System (IATF16949) in ECJV.

• Promote the use of the standard Cummins Quality Management Systems (CQMS), serving as a liaison with CTT Quality for implementation and super user in ECJV.

Qualifications

Education, Licenses, Certifications

• Bachelor’s degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats).

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Intermediate level of experience required (3-5 years)

Skills Required

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Manages conflict - Handling conflict situations effectively, with a minimum of noise.

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

• Quality System Management - Guides in the practice and application of quality system standards required by international certification bodies, industry specific regulatory authorities and customer’s contractually specified requirements.

Job QUALITY

Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 20, 2021, 12:20:11 AM

Unposting Date Ongoing

Req ID: 2100006R