Allstate Claims Service Specialist in Yuma, Arizona
Claims Service Specialist
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Job ID :
Yuma, AZ US
Entry Level Professional
Job Category :
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Allstate Insurance Company has an exceptional career opportunity for a Claims Service Specialist in Yuma, AZ!
Do you enjoy helping others? In this position, you will be able to help customers in their time of need while being responsible for obtaining first notice of loss reports for non-complex auto claims through an Express Claim Center. You will handle customer questions on processes, policies, next steps, and update claim information. You will perform a variety of routine tasks of basic complexity requiring some independent judgment and are expected to provide compassionate service that is fast, fair, and easy, to ensure customer retention.
What you will do:
Use Allstate’s state-of-the-art NextGen claims system to file new claims and bring existing claims to resolution
Review investigation notes and determine coverage and liability for non-complex losses
Explain basic claim process and provides information of a general nature to customers
Research and respond to customer inquiries within service levels
Work in a collaborative team environment to handle large call volumes to assist customers through the claims process
Able to adhere to call center guidelines, schedules, and measurements
Maintain confidentiality of customer and agent information
Utilizes technology to approve and process claims payment and vehicle inspections
Achieve targeted performance goals to support Allstate’s industry leading operation standards
Utilize critical thinking skills to discover innovative ways of working and resolve complex problems in a team environment
Thrive in an inclusive team environment that encourages diversity, balance and innovation
Start Date: Sunday, Februay 17th
Starting salary: $15.00 hourly / $31,200 annually (paid bi-weekly)
Paid 5 week training program which includes classroom and hands on training.
Training schedule will be Sunday through Thursday 8:00 AM - 4:45 PM
Complete training runs for 5 weeks and is mandatory . Due to the importance of training, no time off will be permitted during this period
Permanent shift will be determined at a later date
What we offer:
Generous Paid Time Off, 401(k) and pension
Medical, dental, and vision coverage
Casual work environment
Tuition reimbursement program
Learn more about our benefits at Allstate Good Life at https://allstategoodlife.com/
If you’re up to the challenge, here are some of the qualifications you’ll need to apply:
2 years of customer service preferred
Ability to work any schedule Sunday-Friday, 5:45am to 10:30pm
High School Diploma or General Education Diploma (GED)
Excellent customer service skills
Excellent written and verbal communication skills with a real passion for helping others
Ability to work independently and in team environment
Excellent time management skills
Strong computer, typing and grammar skills
Bilingual applicants fluent in English and Spanish are strongly encouraged to apply
Military applicants are encouraged to apply
If you are selected, you are required to submit to a background investigation, which includes a drug screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter at http://jb.al.st/BWGk6 , Facebook at http://jb.al.st/BWGka , Instagram at http://jb.al.st/BWGlO and LinkedIn at https://www.linkedin.com/company/allstate/careers or watch a video at http://jb.al.st/BWGpG .
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.