Installation and Repair Technician

Summary

Connecting, disconnecting, testing, repairing, maintaining, installing, rearranging, configuring equipment, inside wiring, and wires at poles, underground or building terminals. Working in various buildings and surroundings, including roofs, backyards, attics, basements, crawl spaces, etc. Climbing poles and ladders, and working aloft.

Responsibilities

Responsibilities may include, but are not limited to, the following:

A. Performing work operations in connection with providing communications service.
B. Operating a computer or tablet to receive work assignments and to access applications like email and software such as documents and spreadsheets.
C. Reviewing, interpreting and analyzing service requests, work orders, and circuit diagrams in order to complete required work. Completing all related administrative tasks, time and material reporting, inspection reports, and inventory reports.
D. Installing, repairing, maintaining, and testing access lines for all types of service.
E. Evaluating, identifying and meeting customer requirements on provisioning and/or repair requests. Work in various surroundings while maintaining customer contact. May be required to bill customers for services provided.
F. Works aloft; handles and climb ladders and poles; enter tunnels, buildings, trenches, controlled environment vaults (CEVs), crawl spaces, attics, roofs, and confined spaces to accomplish job tasks.
G. Working indoors and outdoors in all weather conditions.
H. Operating and maintaining vehicles, tools and equipment needed to perform work operations in a safe manner.
I. Adheres to Federal, State and local laws regarding work area protection and permits. Wears appropriate safety equipment and follows established safety practices and procedures.
J. Performing temporary rearrangements on Central Office frame.
K. Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision. May be assigned to work out of town for various lengths of time. May be required to stand or sit for long periods of time.
L. Communicate effectively and professionally with customers.
M. Write legibly and perform basic math calculations accurately.
N. Meeting annual performance objectives.
O. May be required to perform additional duties and tasks as required by the Company.

Qualifications

A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
B. Must meet safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the company.
C. Medical evaluation is required. Must be able to perform physical requirements of the job, with or without a reasonable accommodation, including, but not limited to, perceiving differences in wire cable colors, distinguishing audio tones, moving and/or lifting items such as ladders, tools, air tanks, cable reels, test equipment and other objects weighing up to 100 pounds, working aloft; climbing ladders and poles, and entering tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
D. Security background investigation may be required.
E. A valid state driver’s license with a satisfactory driving record. Where a Commercial Driver's License (CDL) is required, the candidate must possess and maintain a valid/current CDL as required by the work state. If the candidate does not have a valid CDL at the time of hire, he/she will receive related, Company-provided Department of Transportation (DOT) training. The candidate must pass a drug and alcohol test and qualify on the DOT CDL physical, written, and skills qualifications tests to retain the job.
F. Must meet applicable federal and state standards for operating the size vehicles covered by this job title.
G. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, nights, weekends, holidays, overtime, non-scheduled and non-consecutive days, as the needs of the business require. Tours are subject to change at any time based on the needs of the business and that are in accord with labor contract requirements.

Test(s) Required

Verizon Job Fit Test B
Field Operations Assessment
Technician SI

Test Preview

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.