Desktop Support Analyst

Location: 127 Public Square - Cleveland, Ohio 44114 Trade Floor Technician Job requirements• Work within a customer oriented, positive team environment. • Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff. • Exhibit computer problem solving capabilities with experience in root cause analysis • Possess working knowledge of computer theory and support • Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline. • Track corporate IT assets throughout computer lifecycle • Manage desktop systems • Install, support, and maintain desktop applications • Provision applications using Microsoft System Center Configuration Manager (SCCM) • Support desktop and mobile operating systems • Configure, troubleshoot and repair hardware • Sit in the trade area and respond directly to requests for service • Open tickets to track work performed for line of business partners • Install, configure and support common trade floor applications such as Bloomberg, Eikon, Refinitiv among other software Desired Skills • Support desktop and mobile operating systems • Configure, troubleshoot, and repair hardware • Configure network connectivity, including mobile computing • Demonstrate functional knowledge of information security and best practices • Possess excellent customer service skills, be detail oriented and organized. Essential Job Functions • Engage in the support of Key’s computer platforms at corporate, campus and data center locations. • Provide second tier support of computer systems within the corporate space • Provide high level of customer service to Key's internal client base • Effectively communicate with the end user • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers • Complete work on assigned tickets within SLA • Document, track, and monitor problems to ensure a timely resolution • Use industry standard concepts, practices, and procedures • Rely on documented and established guidelines to perform the functions of the job • Be detail oriented and thorough, must follow tasks through to completion • Communicate using excellent grammar and listening skills • Work closely with team and produce clear documentation • Remain clearly focused while multi-tasking • Learn new things and quickly adapt to new procedures and requirements • Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency • Provide audio\visual support Training Provided • Training will be provided when appropriate COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $60,000 to $80,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 05/06/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.