Client Services Manager

When you join VerizonVerizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. Were a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What youll be doing...When the clients you support need an advocate and trusted advisor, youll be there to solve their problems and own the overall relationship. Your work will focus on aligning our services with the business goals of your clients and drive win-win opportunities for all parties. You will play a pivotal role in driving the happiness and retention of your clients. As part of a fast-paced, results-oriented team, you will also collaborate with other functional teams.+ Establishing clear retention goals and a strong advisory relationship with client management to understand their needs and align our products and services.+ Developing client plans with goals and key performance indicators and monitoring progress.+ Serving as an advocate for client needs and issues across the company and ensuring effective resolution.+ Designing and implementing activities to continually improve the value and impact of our products and services.+ Identifying and developing opportunities to expand the clients use of products and services and deepen our relationship.+ Reviewing customer complaints and concerns and seeking to improve all aspects of the customer experience with the company.What were looking for...You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial. You are a great teammate with the ability to take ownership of your work.Youll need to have:+ Bachelors degree or four or more years of work experience.+ Four or more years of relevant work experience.+ Experience in client relationship management.Even better if you have one or more of the following:+ A degree.+ Ability to establish milestones and keep all team members on task.+ Five or more years of experience.+ Excellent communication and interpersonal skills.+ Knowledge of customer success processes.+ Experience growing customer satisfaction, adoption, and retention.+ Worked previously in the telecommunications industry.+ Experience in closing sales at a management level.Why Verizon?Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.+ We are a pay for performance company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.+ Your benefits are market competitive and delivered by some of the best providers.+ You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.+ We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.+ Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.+ You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.Your benefits package will vary depending on the country in which you work.*subject to business approvalEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion (https://www.verizon.com/about/careers/work-culture) page to learn more.REQNUMBER: 560041-1A