Technical Support Manager

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As Technical Support Manager, you will support all strategy driven by the head of the new sensor business in Verizon’s New Business Incubation unit. You will report directly to the VP of the business unit. You will be supporting the new business, product, and technical capability inside NBI, which will leverage Verizon’s 5G network and Intelligent Edge Network (Mobile Edge Compute) to power orchestration for the autonomous future indoors and outdoors including support for robotic sensor arrays, fixed and mobile IoT both indoors and outdoors. In this role you will be supporting all solutions that will be delivered by the delivery team.

• Helping to Build and scale NBI’s Sensor Fusion team to deliver transformational revenue growth and product leadership.
• Establishing and executing the strategy for NBI’s sensor fusion capabilities and business opportunities across the diverse technology businesses already in place and the new ones to come.
• Aligning the diverse sensor ingestion and processing approaches within NBI to execute a unified sensor fusion strategy designed to enable the business strategy.
• Facilitating communication across the department by leading all-hands and sub-department leadership meetings.
• Providing technical support.
• Developing prospect specific proof-of-concept demonstrations.
• Providing Professional Services with detail supportive of the project’s deliverables and requirements.
• Assisting in the post-sale transition from sales to the professional services team to delivery.

**WFH: This is a Work from Home Role with occasional in-person meetings and trainings. **

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience working in Support Desk.
• Public Safety and Smart Spaces Exposure and experience.
• Willingness to travel up to 80%.

Even better if you have:

• Knowledge of Cloud environment like AWS, Azure, Google Cloud, etc.
• Experience with Video Management Software, Video Analytics and Sensors.
• Experience with Databases.
• Experience in Application integration.
• Experience in Networking.
• Experience identifying, documenting and articulating the business and technical requirements of a prospective customer during the full sales cycle – qualification, proposal, post-sale transition.
• Experience communicating software ability to address prospect’s requirements through compelling presentation (written, oral and product demonstrations) of the applications.
• Experience describing technical architecture and its ability to interoperate with prospective customer IT infrastructures.
• Customer facing and presentation skills.
• Writing and quantitative skills, specifically related to proposals, RFI/RFP response and MS PowerPoint presentations.
• Experience promoting technology innovation with leaders at large tech companies.
• Knowledge of underlying sensor components such as data ingestion, camera technology, AI, ML, DL, and big data.
• Experience with public speaking.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.