Federal Resource Program Manager

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Provide the primary interface to the Prime Contractor as a Federal Resource Program Manager for Verizon’s workshare. This role requires understanding of the Systems Management, Integration, and Transport (SMIT) Productivity Services. Supervise inputs to multiple Vendors transition status reports and participate in daily transition meetings. The Resource Manager support the Program Manager as the single POC for issues ordering Verizon provisioned CLINs for VOIP/VTC/UC services, managing SLRs, and all other issues associated with transitioning Verizon’s workshare under the new contract. This role requires active government sponsored Secret security clearance.

Provide oversight for the O&M transition of VOIP/VTC backend infrastructure serving 3000 VoIP/VoSIP handsets and 1150 VTC endpoints. This includes managing the site surveys of Navy-owned backend infrastructure performed by a Vendor in 6 locations and oversight of all due-diligence interactions with the government customer and incumbent contractor. Ensure the establishment of acceptance criteria with government, conduct operational demonstration of all service requirements, and complete the Readiness to Cutover Report. Following the assumption of full operational responsibility, submit Final transition report. Oversee the onboarding of the incumbent personnel across multiple locations including Norfolk, San Diego, and Hawaii and assist with hiring of any new personnel to fill gaps in required staffing. Interface with Vendors and other principle subs for VTC endpoints and service desk as required.

• Provide oversight for the management of hiring and onboarding of contract personnel using the Vendors Frontier tool. This requires very close coordination with the Vendor. Ensure that all positions are filled to meet requirements of the labor categories and have required certifications.
• Provide service delivery oversight of the VoIP/VTC O&M service.
• Participate in Vendors improvement process activities.
• Participate in modernization design, planning and execution activities.
• Deliver inputs to required CDRL reporting and program management reviews with government.
• Interface with Vendors service delivery manager for SMIT productivity services and other subs as required.
• Support meetings with government customer regarding Verizon workshare areas.
• Monitor SLR reporting.
• Manage growth of the service and ensure that staffing is able to meet all requirements.
• Ensure all required service documentation is completed and up-to-date.
• Ensure the CLIN ordering process for services is efficient and responsive to requests.
• Ensure all patching activities are accomplished in a timely manner.
• Provide support to customer cybersecurity activities such as cybersecurity inspections and incident response.
• Ensure the VTC operations team is responsive to VTC scheduling requests.
• Participate in discussions regarding future projects that are part of Verizon’s workshare. Ensure Verizon stakeholders are engaged in future project planning and scoping efforts and provide PMO requirements for these efforts. Provide oversight of new project implementations.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience leading project teams.
• Experienced with the development and management of program documentation, inclusive of a risk register, standard operating procedures, basis of estimates, and other program documentation.
• Prior experience with resource planning labor category requirements, and requisition development.
• Exhibit leadership qualities required to coordinate and lead meetings to drive progress associated with assignments.
• Previous experience with executing program baselines, identifying variances, and communicating issues in a timely manner.
• Knowledge of Program/Project Management principles and concepts (such as WBS, PWS, IMS, RACI, Risk Management.)
• Ability to obtain and maintain a government sponsored DoD SECRET security clearance.

Even better if you have one or more of the following:

• A degree.
• Ability to utilize MS Office Products to develop and maintain program documentation.
• Strong analysis skills, with the ability to effectively communicate results to leadership and subordinates.
• Ability to multi-task, self-assign work, and function in a dynamic, fast-paced environment.
• Ability to drive successful completion of projects and deliverables.
• Experience with change management; with the ability to implement processes, while addressing political considerations.
• Verbal and written communication skills, with the ability to succinctly communicate ideas.
• Currently hold a government sponsored DoD SECRET security clearance.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).