Business Planning Analyst

Description

Job Description:

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking a Business Planning Analyst to support User Support Services as one of the key members of the Operations team. The candidate will be responsible for analyzing and reporting on the results of customer satisfaction surveys, which will be utilized to develop sustainable, repeatable and quantifiable business process improvements.

Primary Responsibilities

• Candidate analyzes the government survey data results, reads the comments that were provided along with scaled numerical responses. In turn, he/she, organizes data into meaningful categories to present to internal Leidos teams, as well as our government customer

• Candidate will in turn work directly with Customer Advocate Team to determine actionable items to improve the customer experience

• In addition, candidate is individual primarily responsible for taking the gathered survey data results to create report/presentation that goes directly to internal and government contacts

• Analyze the results of technical support surveys, quarterly general services surveys, and ad hoc surveys for the customer

• Produce weekly, quarterly, and ad hoc reports that are distributed internally, as well as to our customer

• Communicate with internal team members across multiple areas, as well as external customer

• Monitor communications to the Customer Satisfaction Survey Team, and respond appropriately

Basic Qualifications

• US Citizen

• DoD Secret Clearance

• Bachelor’s degree and 4 years of prior related work experience. Will accept 8 years of related work experience in place of degree

• Excellent customer service skills

• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented

• Self-motivated/ self-directing

• Strong collaboration, prioritization, and adaptability skills required

• Ability to manage and prioritize own work

• Independent decision making

• Analytical thinking; thinking out of the box

• Ability to effectively communicate with all organizational levels (SME to Senior Management)

• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

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