Sr. Business Analyst (Remote)

Who we want

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

Flex Financial is Stryker’s financial services business, providing customers with creative ways to acquire Stryker equipment. In this role you will work closely with other team members in the areas of process improvement, project management, and customer experience. This person will help define and determine the strategy for delivering ongoing improvements to our CRM ecosystem, working with business partners to investigate their business needs then work with technical counterparts to deliver the system solutions.

Responsibilities may include:

• Own business support for aspects of the CRM ecosystem: responsible for the overall results in planning, requirements gathering, functional design, testing/validation, and deployment of business sponsored system enhancements, projects, and issue resolutions

• Ensure complete documentation of user stories (business requirements) and functional designs to align with defined business ROIs and success criteria

• Advise on business process change management when developing new functionality

• Partner with business function SMEs to gather capability requirements and set prioritizations

• Coordinate with technical counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery

• Deliver system enhancements and projects

• Ensure the quality and data integrity of operational CRM systems

• Assist with Regression testing and stay connected to divisional and global CRM launches

• Stay up-to-date on CRM platform upgrades

What you need

• Bachelor's degree required

• 2+ years professional experience

• Experience working with business functions (e.g. sales, marketing, finance)

• Experience with process mapping and making process improvements

• Ability to prioritize work and keep accurate, detailed, and confidential records

• Must be able to observe and correct minute inconsistencies

• Must be able to understand and work within complex interdivisional procedures and policies

• Must be able to build interpersonal relationships across the organization

Preferred Qualifications:

• Experience with salesforce.com

• Salesforce.com certification

This job may be performed remotely from anywhere in the United States, except that this job may not be filled or performed in Colorado.

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