Digital Business Analyst

Digital Business Analyst Job Description

Position Summary: The Digital Business Analyst is responsible for gathering requirements, developing workflow and system specifications, working with digital partners on Integrations and execution of tasks required to deliver IT solutions in support of applications within a fast-moving, highly collaborative Agile framework.

Specific responsibilities include:

• Requirements gathering from the business users and well as developing system specifications for projects, enhancements and bug/issues.
• Work directly with various levels of business users (executive, managers, and processing personnel) to document requirements, create visual diagrams, review specifications, obtain approval, support UAT and post-production roll-out.
• Develop business and technical requirement documents as well as technical specifications.
• Supporting quality assurance and user acceptance testing.
• Drive solutions via system modifications and/or workflow to implement new processes (automation, regulatory, etc.).
• Compiling detailed documentation for technical teams (architect, developers, QA, etc).
• Issue resolution/escalation including prioritization and tracking.
• Working with developers to ensure specifications are understood, followed, and implemented properly.
• Tracking issues through JIRA and maintaining regular updates to sprint progress.
• Work with Digital Partners to integrate Chubb products with their UI and support.

Professional Qualifications

• Working experience with Agile/Scrum SDLC methodology.
• Experience in client facing roles with expert skills in requirements gathering with the ability to draw out requirements using a variety of methods to uncover needs that clients would not be able to articulate on their own.
• Ability to communicate technically complex IT concepts to internal and external business clients.
• Must have strong business acumen as well as technical solutions expertise.
• 5 to 7 years’ experience in the SDLC implementing new applications and major enhancements. These include underwriting, financial, statistical reporting or claims systems.
• Experience in data integration and data quality projects.

• Ability to work with technical teams (developers, architects, QA, infrastructure), business partners and software vendors to document and implement system modifications on time and within budget.
• Excellent understanding of how technology impacts the business.
• Excellent team player with a proven background of individual contribution.
• Excellent interpersonal, documentation, communication, and presentation skills.
• A minimum of 5 years’ experience in the insurance or financial services industries.
• Demonstrated experience in the implementation of new applications and major system enhancements.

Preferred Technical Skills

• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)
• Understanding of XML and/or JSON languages.
• Strong SQL skills to query SQL databases.
• Networking as it relates to system design and implementation.
• Understanding of GENIUS platform.

Domain-based Skills/Knowledge

• Excellent knowledge of the P&C business and familiarity with a broad spectrum of Insurance applications.
• Proven experience in developing and managing Underwriting and Claims applications.
• Thorough understanding of underwriting process included the policy lifecycle, coverages, endorsements, forms, rating, etc.