Business Transformation Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This position supports VBG (Verizon Business Group) Strategy and Business Transformation and will drive execution and the evolution of Business Product. The Manager will strategize, guide, and work across functions to ensure VBG Transformation sustains focus and delivers material value. The Manager will also provide executive-level support, planning, and execution expertise to ensure successful outcomes, including hitting established financial targets.

• Lead VBG Product Transformation program by developing and executing major workstreams. Align Transformation initiatives to business unit strategy and BAU plans. Define and prioritize project activities and coordinate resources to achieve project goals.
• Identify opportunities to accelerate value capture within the Transformation program. Develop action plans, secure owners, and identify mechanisms to validate value capture.
• Identify new sources of value; scope, create business cases for new initiatives. Drive through business case approval and initiative owner transition, or, through the lifecycle, depending on subject matter and materiality.
• Support development of overall product strategy and portfolio; ensuring outcomes across Corporate Strategy, VBG Strategy and Verizon LOBs to enable the Verizon north star.
• Support annual and multi-year capital planning and strategy to protect and grow profitable revenue streams, balancing allocation for margin, revenue, and innovation. Use expertise to help align execution for success based on market insight and performance analysis, ensuring insight programs inform product-specific strategy and path-to-market approach. Integrate market insight and the customer voice into the DNA of the business and achieve an enterprise-wide focus on innovation.
• Supportthe ongoing development and optimization of the product development processby overseeing the transformation of the process into competitive asset. Implement ongoing process improvements and tools necessary to drive efficiencies, greater velocity and better ROI.
• Work within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management or other executive, functional, or regional management, while supporting syndication with stakeholders across the organization.
• Facilitate the development of meaningful internal operational benchmarks that can be owned by operational leaders and be used to accelerate growth and drive out costs by establishing and pursuing best-in-class performance across the organization. To the extent possible, develop external benchmarks to help ensure that goals resulting from internal benchmarks are appropriate.
• Communicate effectively verbally, visually and quantitatively; able to translate complex technical concepts into engaging and informative designs. Ability to tell a story with data to an executive audience.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four years of work experience.
• Six or more years of relevant work experience supporting large Transformation programs in the telecom and technology space
• Experience designing and executing both revenue and cost transformation levers
• Process Management experience in Agile execution
• Experience with Clarity, JIRA, Smartsheets, Shibumi and Confluence
• Experience working across cross-functional teams in transformation execution
• Business knowledge in the telecom and/or technology space
• Ability to deliver results in a fast-paced environment
• Experience with developing, implementing, and tracking metrics, data analysis, and reporting at the organizational level
• Experience in working with senior staff members and front line employees
• Experience creating and presenting presentations to all levels of an organization
• Experience handling extremely confidential information appropriately

Even better if you have one or more of the following:

• MBA or Masters degree
• Agile Practitioner Certification (PMI-ACP, SAFe Agilist, ICP-ACC).
• Ability to support cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships
• Six or more years of relevant work experience supporting large Transformation programs in the telecom and technology space
• Expertise with Clarity, JIRA, Smartsheets, Shibumi and Confluence
• Experience working in a tier-1 management consulting organization
• Experience as a team lead with proven facilitation, change management, and problem solving experience

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.