Manager - Business Intelligence

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Join Verizon as we continue to grow our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a substantial role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

As a business intelligence manager, you'll be working within a true big data environment, solving complex technical problems with the assistance of other subject-matter specialists, and partnering with other teams to drive Verizon's 2.0 initiatives. With your analytical, big data and reporting expertise, you will deliver business value through business intelligence reporting and analytics by driving insights to actions. You're able to present your insights with confidence, and have the leadership qualities to enable other teams to learn how to analyze the data. You’ll also connect various data locations to stage data before visualizations. The business insights and recommendations you provide will help to improve performance.

• Identifying business problems and developing analytic techniques to provide solutions to external teams.
• Driving multiple technical and data-related projects of varying scopes and complexities.
• Working with other business units within Verizon, vendors, and executives to represent and drive our organization's strategy.
• Using data visualization and other data-gathering methods to either provide internal strategic direction or guide decisions for other teams.

At BlueJeans, by Verizon, we’re transforming the way people meet by creating a human connection in every experience. Together, we’re bringing video to everyone, regardless of location or device, including mobile, desktop, or room systems. We work with thousands of companies worldwide to upgrade everyday meetings, large-scale events, and social network broadcasts by replacing traditional web conferencing with face-to-face video communication. All our customers have one trait in common: they understand the benefits to bringing their employees, leaders, and partners closer together.

The BlueJeans Customer Success Business Analytics team grows long-term profitable customer relationships by making strategic, measurable contributions to customers’ unique business objectives. As a key driver of account enablement, adoption expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market.

We are looking for a data junkie who loves wrangling through huge data sets of usage, stats, clickstreams, free text feedbacks and more to predict the user experience, adoption and retention. This person will be adept at solving complex problems and articulating the results in a lucid manner. If this sounds like you, then we’ve got the problem for you and the data to solve it.

• Lead discovery process with Stake holders to identify problems and expected outcomes.
• Collaborate with subject matter experts cross functionally and within the Customer Success organization to determine relevant data sources.
• Build statistical/machine learning models to extract insights.
• Communicate the insights/recommendations to a wide spectrum of stakeholders.
• Identify, create, and maintain dashboards and report that provide insight into Customer Success KPIs (e.g., revenue, product/ feature adoption, retention, customer health).

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

Multi Locations:

This position can be located in other valid Verizon domestic locations.

What we’re looking for...

You are good with numbers and you love to dig into data to find the story. Crafting reports and dashboards is a fun afternoon for you. You’re able to translate numbers into compelling stories-—and tailor your presentation and recommendations to the audience function and level to meet their needs. You are detail-oriented and know how to focus on what really matters. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. You enjoy aligning various work streams to ensure the same vision and goal is achieved.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree in Business, Marketing, Information Systems, Analytics/Business Intelligence, Engineering, Mathematics, Statistics, or in a related field; ideally an MBA.
• Leadership and strategic planning experience.
• Experience investigating and solving complex technical problems and data discrepancies.
• Experience working with business intelligence systems to provide diagnostic self-serve information to clients and business units.
• Program management experience.
• Experience with SQL/NoSQL or equivalent program.
• Experience with Word, Excel, and PowerPoint presentation creation.
• Experience with WAN IP protocols, Wireless technologies or Passive Optical Networking.
• Experience with carrier-grade router hardware (e.g. Cisco, Juniper, Brocade).
• Business intelligence/visualization software experience (e.g. Tableau, Splunk, or Kibana).
• Data mining, preparation and modeling experience.
• Statistical analysis language experience.
• Data preparation tool experience.
• Communication and presentation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

You’ll also need:

• A valid driver’s license.

Also better if you have:

• Strong understanding of Customer Success challenges & initiatives, particularly around customer lifetime value, retention, growth, adoption & net promoter score (NPS).
• Skill in R and Python (numpy, scipy).
• Skill in SQL and data visualization.
• Salesforce experience
• Business intelligence/visualization software experience (e.g., Tableau, Lookr).
• Experience with SQL/NoSQL or equivalent program.
• Experience with Word, Excel, and PowerPoint presentation creation.
• Experience with Marketo.

Notice(s)

Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.