Business Transformation Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This position supports VBG (Verizon Business Group) Business Transformation and will drive execution and evolution of its strategy in support of Verizon. The Manager will strategize, guide, and work across functions to ensure VBG Transformation sustains focus and delivers material value. The Manager will also provide executive-level support, planning, and execution expertise to ensure successful outcomes, including hitting established financial targets.
Support major work streams in VBG’s Transformation program. Align Transformation initiatives to business unit strategy and BAU plans. Define and prioritize project activities and coordinate resources to achieve project goals.

• Collaborate and coordinate with a range of internal stakeholders within matrixed project teams to structure and solve business problems.
• Define strategic process ownership and governance, across the customer-centric process framework.
• Identify opportunities to accelerate value capture within the Transformation program. Develop action plans, secure owners, and identify mechanisms to validate value capture.
• Identify new sources of value; scope, create business cases for new initiatives.
• Drive through business case approval and initiative owner transition, or, through the lifecycle, depending on subject matter and materiality.
• Maintain business landscape knowledge to provide solid foundational context for critical strategic projects.
• Work within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management or other executive, functional, or regional management, while supporting syndication with stakeholders across the organization.
• Facilitate the development of meaningful internal operational benchmarks that can be owned by operational leaders and be used to accelerate growth and drive out costs by establishing and pursuing best-in-class performance across the organization.
• To the extent possible, develop external benchmarks to help ensure that goals resulting from internal benchmarks are appropriate.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager. The location may be flexible to any valid US Verizon office.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four years of work experience.
• Six or more years of relevant work experience.
• Experience supporting large Transformation programs in the telecom and technology space.
• Experience designing and executing both revenue and cost transformation levers.
• Experience working across cross-functional teams in transformation execution.
• Broad business knowledge in the telecom and technology space.
• Significant experience with developing, implementing, and tracking metrics, data analysis, and reporting at the organizational level.
• Experience creating and presenting presentations to all levels of an organization.
• Experience handling extremely confidential information appropriately.
• Willingness to travel.

Even better if you have one or more of the following:

• MBA or Masters degree.
• Ability to deliver results in a fast-paced environment.
• Demonstrated ability to support cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships.
• Ability to work up and across the organization – working with senior staff members and front line employees.
• Ten or more years of relevant work experience supporting large Transformation programs in the telecom and/or technology space.
• Experience working in a tier-1 management consulting organization.
• Experience as a team lead with proven facilitation, change management, and problem solving experience.
• B2B / segment experience; familiarity with Verizon go-to-market capabilities, products, and solutions.
• Large program design and management experience.
• Excellent verbal and written communications skills.
• Exceptional analytical skills.
• Strong business acumen.
• Comfort with ambiguity.
• Autonomy in getting things done.
• Ability to drive results at all levels, regardless of reporting structures.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).