Senior Specialist, Global Business Process Optimization

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Process Optimization Senior Specialist for Global Patient Operations (GPO) is a key team member of the process optimization (POCM) team that requires a high degree of independence, cell therapy knowledge and planning capability. The primary responsibility is to develop, improve and conduct process improvement activities across Global Patient Operations functions, including Apheresis Operations and Global Scheduling. This role will have visibility and impact across all processes within GPO and interface closely with their functional leaders. This role is based out of our corporate office in Seattle, WA. Travel up to 20% of time within the U.S. and Internationally may be required.

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

Responsibilities will include, but are not limited to the following:

• Support, improve, and execute Patient Operations operating models including goals and KPIs, support of capital projects, etc
• Be a key contributor in cross functional projects within Patient Operations, building flexible solutions that streamline workflows and leverage tech capabilities to meet long term employee and business needs.
• Provide expertise and support of multiple, high-complexity end to end projects
• Develop and implement process documentation (ex. process maps, SOPs related to scheduling, apheresis, training, logistics, e-systems, risk assessment).
• Support alignment and harmonization of processes and communication that impact Patient Operations across cell therapy sites. and distribution/storage sites.
• Triage performance improvement opportunities input by GPO stakeholders
• Provide support to other POCM business units include Chain of Identity risk assessment and validation, process transfer, change management, and global training.
• Create measures to define project progress and success; establish ongoing reporting requirements and key performance indicators

Skill and Knowledge Requirements:

• Some knowledge and previous work experience with process mapping, Lean Six Sigma and and/or business process reengineering.
• Excellent verbal and written communication skills with ability to work with all levels within the organization, and within a matrix environment
• Demonstrated success handling initiatives of high complexity
• Some knowledge of performance measurement approaches, tools and metrics.
• Understanding of large system implementations, especially focused on Supply Chain, Manufacturing, Quality, etc.

Qualifications and Experience Requirements:

• Undergraduate Degree with 2 years of experience in project management, operational excellence or operations
• Experience in biotech/pharmaceutical space, preferably Cell Therapy

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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