Job Details
Deloitte
One Team Associate - Houston
One Team Associate
(Part of Deloitte Services internal operations team)
Do you enjoy working in a high-energy, fast-paced, team environment? Are you engaging and comfortable interacting with and supporting a wide range of customers - from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!
Work You'll Do
As an Associate you play a critical role in helping to deliver a full-range of services and support to our Deloitte professionals, clients, and guests. As part of the operations team you assist in greeting and helping guests and visitors; the delivery and execution for meetings and events; administrative services (e.g. mail, printing); and assisting with other office support activities that enables our professionals to effectively support our clients.
As an Associate at Deloitte your responsibilities will include:
- Supporting various office tasks and administrative services including: visitor/ customer reception desk and phones; processing and delivery of mail; requests for printing; managing supplies and equipment; facility upkeep; and general cleaning (non-janitorial activities)
- Supporting day-of execution for meetings and events including: coordination with team/vendors, ensuring effective set-up/clean-up; supporting basic audiovisual equipment troubleshooting; and other meeting and last minute logistical needs
- Effectively managing and executing requests by assessing needs, securing all necessary details, managing customer's expectations, and reviewing work product for quality, accuracy, and alignment with the customer's request
- Collaborating with team members and management to ensure effective execution of services and support and to solve problems and address conflicts
- Adding value through critical thinking, problem solving, and anticipating the needs of customers to enhance their experience
The Operations Team
At Deloitte, the internal operations team (known as the "One Team") provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
What You'll Need :
- Minimum of 1 year of related office support experience in a service-oriented or customer-centric environment
- High school diploma
- Technical skills, including proficiency in Microsoft Office
- Positive, energetic attitude
- Proficient written and verbal communication/interpersonal skills
- Time management and organizational skills
- Effective skills in critical thinking, problem-solving and negotiation
What's Nice to Have
- Associate/bachelor's degree
- Advanced experience in Microsoft Office applications
- Strong written and verbal communication/interpersonal skills
- Corporate background with focus on meetings & events
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.