Deputy Program Manager / Customer Engagement Manager

Description

Job Description:

The Deputy Program Manager will report to the Enterprise Program Manager and will be responsible for mission execution across all task orders in the NNSA NIMS BPA. he DPM will be required to lead projects and teams as needed to upgrade, improve, or enhance new and/or existing program services. This includes supporting customers on enterprise-wide processes and operations and adoption, integrating them into these processes, and performing a technical debt assessment of their environment. The person selected for this role will also be responsible for establishing and fostering customer relationships to include periodic engagement rhythms such as monthly reviews and activities to enhance the overall mission effectiveness and quality.

Add primary responsibilities:

• Responsible to managing the day to day program activities through a team of project managers
• Lead, motivate and communicate effectively across the program leadership team
• Escalate any program level issues to the Program Manager
• Effectively manage the program baselines to deliver against commitments
• Lead scheduling activities to develop robust plans to achieve program objectives
• Track performance against plan, identify and execute plans to mitigate blockers
• Lead the management of Risks, Issues and Opportunities on the program
• Effectively communicate status to the Program Manager
• Manage key stakeholders to align expectations

Basic Qualifications:

• US Citizenship
• Active DoD TS Clearance with current investigation, DOE Q clearance or the ability to obtain one within 3 months of award
• Bachelor’s degree, or equivalent combination of education with a minimum of 12 years relevant experience. Experience within Cybersecurity and IT pre
• PMP certification
• Minimum of 6 years’ experience supervising or leading teams or projects
• Ability to serve as OCIO program liaison for major sites, labs, and field offices
• Proficiency in the creation and management of SLA, KPI, and XLA to improve enterprise customer experience
• Proven ability to implement solutions and process to drive customer relationship and engagements
• Ability to collaborate with senior level customers and technical staff in forming strategies to improve performance, reliability, and cost effectiveness
• Experience working in a fast-paced environment with competing priorities
• Ability to create processes, procedures, and avenues to infuse the culture of innovation into the enterprise
• Demonstrated success in team building and fostering relationships with customers

Preferred Qualifications:

• Department of Energy experience/knowledge would be advantageous
• Experience with the integration and management of managed service providers
• Experience with ITIL/Service Management methodologies
• ITIL IV Certification
• DoD 8570 IAT or IAM Level III certification
• DOE and/or NNSA site experience strongly preferred
• Knowledge of DOE and/or NNSA security policies and procedures
• Experience working in both Classified and Unclassified operations
• Experience managing multiple Agile software application development programs and IT DevSecOps projects
• Experience delivering Managed Security Services
• Knowledge of and/or experience with SD 205.1

Travel up to 10%

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.