Senior Product Manager, MCMP Service Provider Edition

IntroductionReady to re-imagine the product management role? At IBM, as an Offering Manager, you are responsible for the full lifecycle of an offering: from validating need to determining the business model and defining the solution requirements. Going beyond the traditional focus of timetables and budgets, you use your keen insights into what customers want in their own business plan - and work across disciplines to build the best solutions to a problem. If being the CEO of your offering excites you, consider an offering management career at IBM.Your Role and Responsibilities**Senior Product Manager, MCMP Service Provider Edition**IBM's Multicloud Management Platform (MCMP) has experienced market leading growth. Service Providers want to use IBM's new MCMP solution to digitally deliver their Multicloud solutions to their customers. To appropriately address the unique needs of this high growth segment, IBM is seeking a Senior Product Manager to drive the definition and roll out of the MCMP Service Provider Edition.The MCMP Service Provider Edition Product Manager is responsible for managing the Service Provider and Franchise Service Delivery requirements and roadmap as well as other areas such as MCMP Service Provider Edition demos and marketing assets. Key KPI's this role will be responsible for include Revenue, profitability, NPS, and user adoption.**In this role you will...**+ Manage the product line life cycle from strategic planning to tactical activities for MCMP solutions targeted for Service Providers and Franchise Service Delivery.+ Specify product requirements for current and future products by conducting interviews with sales, service delivery and on-going visits to customers and partners+ Assess market competition by comparing the company's product to competitors' service provider products+ Lead the offer for Service Provider Edition and end-to-end user experiences across a variety of MCMP applications targeted for a variety of Service Provider persona's+ Convey market direction, emerging partner/customer needs, features, and functional requirements, from which, product, UX Design and engineering teams can design and implement new capabilities.+ Use data, partner/customer feedback, and market intelligence to drive decisions.+ Define epic-level requirements in an Agile-based development+ Prioritize and groom epic backlog regularly in all stages of development based on business unit priorities+ Present leadership level status dashboards showing development Key Performance Indicators+ Establish roadmap for MCMP Service Provider Edition and Franchise Service Delivery and present it to customers, partners and business leaders+ Provide regular competitive updates and white papers with feature comparisons and differentiation+ Present sales tools and demonstrations showing the differentiated value proposition of MCMP Service Provider Edition+ Assist with Partner engagement agreements and regular communications related to roadmap, business development, and customer support**Qualifications**You possess professional knowledge of the Product Management function and understand organizational resources, priorities, needs and policies. You can adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements. You analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. You can Influence people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. You have a high degree of latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. You are recognized as a subject matter expert in Service Providers across multiple clouds providers.**Who You'll Work With**You'll have the opportunity to work with a new dynamic and independent team within product management, engineering, customer support, sales and marketing organizations to extend current product features, usability, documentation and related items. We come to work thrilled knowing it will never be the same day twice. This variety enables us to be innovative convergent thinkers who juggle competing requirements with agility.**What is the MCMP Services Group?**Delivered as a 'as-a-Service' (including software and managed services), IBM Cloud MCMP Services enables clients to adopt a new hybrid IT and multi-sourced operating model by 'brokering' hybrid public and private cloud services from multiple providers using a single digital control plane. In short, our group builds solutions to bridge the gap between service providers business / technical needs and functionalities of cloud services across multiple providers.... **and we're hiring. Join us.****Keywords**#Service Provider #Multicloud #AWS #Azure #GCS #Product Manager #IBMCloud #Cloud #SaaSRequired Technical and Professional Expertise**We believe you are a good fit for this role if you:**+ 8-10 years' experience in Product Management+ Expertise in cloud and SaaS architectures relevant to service providers and a franchise service delivery model+ Ability to multi-task in a high-pressure, fast-paced, fast-growth environment+ Self-starter mentality with a strong sense of ownership for the product line+ Strong written and verbal communication is vital, with an emphasis on concise and clear writing.+ You are inquisitive and have a passion for learning and excellence in the areas of customer insight, critical thinking, product, and process innovation.+ You are collaborative and intentional when interacting with your peers. To successfully execute an offering requires winning the hearts and minds of your extended team.+ You are equally comfortable participating in technical and business discussions.+ Have an expert understanding of public cloud services (IBM Cloud, AWS, Azure, Google Cloud, Alibaba) & tools used in a SaaS/Cloud delivery model+ Are experienced in an Agile based development process+ Experience with Service Provider White Labeling solutions in a SaaS delivery model+ Expert at documenting business requirements based on customer use cases and competitive assessment for your product categoryPreferred Technical and Professional Expertise+ Experienced at prioritizing requirements for development teams to build product roadmaps+ Understand key business elements related to your product, value proposition, and competitive differentiationAbout Business UnitThis position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on "day one" as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.