Service Now Developer - Solution Specialist

Service Now Developer - Solution Specialist

Skills:

• 3+ years of experience working with ITSM implementation
• 3+ Years of experience of ServiceNow Development
• Experience working with integrations through REST APIs and working with JSON objects
• Experience working with ITOM Implementation such as service mapping, discovery, event management
• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Experience working with IntegrationHub
• Develop existing and custom applications within ServiceNow including integrations with other applications
• Hands-on experience in Service Catalog/Service Portal modules
• Create and use update sets to move customizations between ServiceNow instances
• Basic understanding of ITIL
• Experience working with CSM module
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Mentor and share technical knowledge with service management team

• Work with Business Partners/Key stakeholders to suggest and implement ServiceNow best practices
• Collaborate with ITSM, ITOM and ITAM process owners, understand requirements and translate them into functional and technical requirements
• Good understanding of ITIL and ITSM process such as Incident, Change, Problem, Asset, Configuration Management, etc.
• Should be a self-starter with ability to understand current ServiceNow environment and provide suggestions to enhance ServiceNow usage that benefit customers
• Provide technical guidance and training, perform peer code reviews and ensure the ServiceNow development best-practices
• Should be well versed with User Administration, Troubleshooting in ServiceNow, Web Service Integration, MID Server Integration, Use of Import Sets for data loads
• Upgrade and patching experience