Specialist, Engineering Service Desk

COVID-19 Vaccination Requirement:

Pursuant to the Government of Canada’s mandate that all federally regulated employers require their employees to be fully vaccinated against COVID-19, CP requires all prospective employees to confirm their vaccination status as part of the hiring process and as a condition of continued employment.

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Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF THE POSITION

Specialist on the Engineering Service Desk, is consider the first line of response for operational and engineering incidents, and the expectation from the caller is that you will be able to either assist, give guidance, or have direction to a resolution. The environment is fast paced, and demanding; as a specialist you will be managing, triaging, and coordinating calls from a wide range of departments both from within CPR, and external. The desk provides technical expertise, support, and coordination for the following primary stakeholders, Maintenance of Way, Signals & Communications, Structures, CP Police, Hazmat. Operations Centre’s based in Canada and USA. A good understanding of basic mechanical concepts, electrical theory, physic, computers and human nature would be a definite asset, as all these attributes will come in to play when dealing with trouble calls. The goal of ESR is to ensure that we are respectful of all personnel that we interact with, that safety is primary in how we respond, and that the integrity of the operations remains at the forefront.

POSITION ACCOUNTABILITIES

• Manage & triage calls received from the various stakeholders; open and assign incidents based upon processes and procedures established within in the ESR operational environment;
• Manage and utilize the “Booking & Coverage” tool to assist the field managers and operational personnel, this is to ensure that correct field resource are being contacted correctly for dispatch, and minimizes response time;
• Provide resolution and support expertise to various stakeholders, by enabling a variety of tools, and applications provided to the ESR.
  • Example CTC replay application and log extraction for pulling of logs and replays to determine train events, or incidents;
• Troubleshoot and triage systems that would apply to signal systems, radio systems, crossing investigations, track, locomotive incidents, etc;
• Using trend Analysis to identify repeat incidents or high rates of failures and create an action plan to provide input or suggested resolution to the field for corrective action;
• Provide a venue for a singular coordinated response to all stakeholders impacted Power Outs, Derailments, Crossings as per procedures ensuring there are appropriate updates, coverage and back up in coordination with network operations team, engineering and Operations centers;
• Compliancy to the rules provided and enacted by Transport Canada and the FRA to mitigate fines;
• Participate in required audits form both Transport Canada, and FRA;
• Responsible for second tier escalation and response process for “Lone Worker program” to maintain a safe working environment in the field, this includes managing calls from the third party monitoring company;
• Investigate derailments, unsafe signals, signal failures, crossing incidents, track failures, bridge strikes, etc;
• Dispatch and maintain relationships with Metra in regards to crossing and track issues;
• Manage all aspects of CPR’s Call Before You Dig applications, from sourcing personnel, arranging flagging protection, researching geophysical locations, coordinating various Engineering groups. Respond to and develop a working plan for investigating outages, and or proposed projects that will impact track or public safety. Understand regulatory requirements both in Canada and USA;
• Support Network Operation Centre, by maintaining updated knowledge of WCC and Aserus systems;
• Support and triage Trackside Monitoring systems: AEI, HBD, Slide Fence;
• Switch heater, triage and support procedures adhered to;
• Responsible for maintaining and monitoring current Avalanche requirements developed by CPR.

POSITION REQUIREMENTS

• Customer Focus and ability to manage expectations within a high demand environment;
• Scheduled shifts 7/24, rotating days to nights, 2 week pack, 365, including stat holidays, weekends and evenings. May be required to work extended shift rotation based upon manpower, and current events that may impact personnel levels;
• Solid Conflict Resolution skills (CPR employs a program that focus on fair and strong leadership abilities, whether you are a single contributor or manager, you need to demonstrate what CPR calls a Q4* quality)
  • CP’s leadership program includes Consequence Leadership based on our Core Values, Foundations and Competencies expected from all leaders;
• Resiliency to change and ability to manage change whether it is in short time frames or projected timeframes, change will be dynamic and always present;
• Solid Communication skills written, and oral. You will be required to use radio’s and telephones to conduct business, which fall’s under the scrutiny of Transport Canada and the Federal Railway Association;
  • Attention to detail is of great value in this position due to the requirements and expectations of the field operations and train operations
• Manage diversity ( the railroad is dynamic, and the environment at times can be challenging);
• Understanding of the Engineering landscape specific to terminology, processes, assets;
• Safety orientated, must understand the critical nature of the work environment, and the responsibility that one takes on when deploying personnel or reacting to a situation;
• Emotional Intelligence is a high value asset that is sought for this position, the ability to deal with extremes, and still manage to control the event is critical.

WHAT CP HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").