Job Details

Bristol Myers Squibb

Director, Customer Engagement Model

Occupation: Customer Service

Specialty: Customer Service

Visa sponsorship provided: No

Location: Princeton, New Jersey, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

This is a position within our Predictive Business and Risk Analytics group in Commercial Insights and Analytics (in BIA), which will help to drive innovation in customer engagement by supporting the deployment and execution of our digital customer activation model. This role be responsible for implementing an end-to-end, digitally enabled learning model (Analytical Insights Engine – AIE) rooted in customer insights and guiding customer engagement across functions and channels. The individual for this role will need to manage the launch of AIE models across multiple markets, align teams on metrics for success, and measure model impact to adjust criteria as needed.

The key responsibilities for this role include:

Leading the development, maintenance and enhancement of Next Best Action solution for BMS
Be responsible to bring together various offerings within the team to support the brand in a simple yet effective way
Define and develop the analytical approach to the model based on brand strategic imperatives, omni-channel capabilities, field force applicability and deployment, and data and technical infrastructure
Manage financial aspects related to the scaling of the program
Coordinate the roll-out process of the models w/ internal and external cross-functional teams through weekly engagements
Be responsible for measurement of the program via tracking field force adoption and execution of model suggestions and soliciting field feedback on an ongoing basis, measure how acted upon model suggestions impact customer omni-channel engagement and drive sales lift analysis via sound Test & Control approach on a periodic basis
Employ disruptive thinking to drive enhancements to improve value to the business and our patients through deepened market understanding, streamlined business engagement and practically applied, data driven analytics
Be able to translate the complexity of the models in business language to make the insights understood better and drive the use of these models further
Provides support in development of materials for various core and co-ordination meetings
Be responsible for providing updates about the status of the program to senior leadership via clean and crisp presentation
Partners with the team lead to identify ways to scale existing solutions more efficiently within the commercial enterprise
Partners with the team lead to monitor the external, Commercial Analytics landscape, identifying and applying new capabilities in support of continuous BIA evolution and business performance

Qualifications

8+ years of experience within analytics strategy, development and execution
3+ of direct leadership experience
BA/BS required (quantitative area of study preferred)
MBA/other graduate degree preferred

Experience

Experience leading cross-functional teams and programs
In-depth understanding of applied analytics and statistics (e.g., data analysis, multivariate statistics, predictive modeling, AI/ML approaches)
Extensive proficiency with Python/R, SQL and visualization platforms
Ability to draw inferences from disparate pieces of data, identify and frame key analytics, and link to business implications providing recommendations in a business-friendly format
Strong interpersonal skills with the ability to work with diverse teams and stakeholders at all levels
Strong presentation skills
Superior knowledge of secondary healthcare data
Demonstrated ability to prioritize and manage a heavy, multi-disciplinary workload
Experience and knowledge of data security and privacy issues for a global company
Ability to work in a fast-paced global environment with multiple competing priorities

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.