Director, Customer & Market Insights, US/WW VAP

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

• Engages as a dynamic team leader and trusted advisor to the US/WW VAP Oncology and Hematology leads and their respective teams responsible for the Oncology and Hematology VAP portfolio, leading BIA Customer & Market Insights partnership.
• Embeds customer & market insights into business decision making for US and WW VAP – both commercialized and LCM Oncology and Hematology assets Coaches and develops a team of Customer & Market Insights professionals to develop and execute appropriate primary research solutions and deliver insights to drive improved decision-making for competitive advantage in access and pricing, across US and Key Global markets, and across lifecycle stages. Partners collaboratively with brand customer insights teams and VAP analytics to deliver integrated value of insights with analytics and engage with executive stakeholders on the key business questions to inform access & pricing strategy, DEX and GT development milestones for the BMS Oncology and Hematology portfolio.

Roles & Responsibilities

• Develops VAP Market Research plans and budgets aligned to business needs through collaboration with VAP stakeholders and other CMI team members.
• Proactively partners to identify knowledge gaps/needs, shape and properly define research questions to address business issues. Applies best-in-class, innovative, and appropriate methodologies to address key questions, and leads the team when developing research solutions to address complex, strategic business issues and multi-faceted tactical plans. •Ensures customer & market insights are effectively and efficiently communicated through application of effective storytelling techniques. Translates insights into actionable recommendations and facilitates action through workshops with Access marketing teams and executive leadership engagement, including identifying opportunities and risks, and creating scenario plans.
• Provides integrated, strategic perspectives and guidance to executive-level business stakeholders in close collaboration with other members of the BI&A therapeutic teams, demonstrating strong understanding of the US and Global Access landscape, strong business acumen and proactively sharing learnings and facilitating use of best practices.
• Creates a strong environment for teamwork and collaboration, capable of adapting to the dynamic needs of the business, both within Customer & Market Insights and with the broader BI&A organization.
• Leads team with a significant degree of independence, and empowers decision making to the right level. Consistently develops people through coaching, rewards and recognition, and providing developmental opportunities across BI&A.
• Actively eliminates low value activities, and continuously reevaluates the prioritization and focus of the teams to drive the business forward on highest priorities, while creating synergies and eliminating duplication.
• Ensures that research is conducted with the highest degree of integrity, in compliance with appropriate policies and SOPs, and that learnings are shared broadly and archived effectively for future reference.

Requirements

• Degree: BA/BS in relevant functional discipline required; MBA or MS/MA preferred
• 8+ years relevant work experience including, strong understanding of US and ex US Access and pricing landscape, prior Access and pricing Market Research and analytics experience, Pharmaceutical and/or consulting experience preferred;
• Strong team leadership & talent development experience
• Proven effectiveness in working in Worldwide organization with a complex matrix of stakeholders and markets
• Exceptional communication and influencing skills delivered with polished, strategic, executive-level presence
• Proven ability to innovate and operate with agility and speed

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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