Field Service Technical Trainer

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Who we want -

• Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what’s next.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do -

You will partner with the Field Service team to develop, implement and facilitate a variety of technical training programs for new and existing Field Service Personnel. You will manage all aspects of planning, scheduling and delivering technical training to the Field Service Personnel.

Additional responsibilities:

• Schedule, assign, deliver & document Mako Field Service Training courses to Field Service personnel
• Assist in the development of training courses and materials based on sound adult learning principles and identified business needs
• Update and maintain Field Service documentation through OnePLM system as required
• Periodically review of curriculum assignments for all Mako Field Service personnel globally to ensure accuracy
• Model compliance throughout all activities and interactions
• Maintain and track training documentation, ensuring records are complete for all attendees

What you need -

• Bachelor’s Degree in a relevant field of study or equivalent relevant experience required
• 2+ years working experience required
• 1+ years of training experience - highly preferred
• Demonstrated expertise in group facilitation and presentation skills - highly preferred
• Demonstrated ability to understand and embrace new technologies - highly preferred
• Well versed in MS Office (PowerPoint) - highly preferred
• Experience with technical capital equipment - preferred

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/