Service Quality Engineer

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why engineering at Stryker?

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team: https://www.strykercareersblog.com/post/8-reasons-to-join-strykers-engineering-team

Who we want:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

As a Senior Engineer, Service Quality you will support the development and sustainment of service processes to meet quality standards. This includes developing, applying, revising, and maintaining quality standards for processing raw materials and/or components for repaired, refurbished, or returned products. Also drives cost improvement, reduces regulatory compliance risk and helps with implementation of lean manufacturing principles in the service business.

• Responsible for maintaining compliance and high quality of repair processes.
• Proactively identify and lead implementation of procedure, process improvements of responsible repair lines.
• Trends key quality metrics and proactively takes action as needed.
• Independently reviews, trends, and processes nonconformances for responsible product and components.
• Troubleshoots product quality issues moderately complex scope where the analysis requires a variety of factors.
• Analyzes reports and/or returned products and recommends and implements corrective actions to reduce trends.
• Owns NCs/CAPAs for responsible product and supports overall team in implementation of robust corrective and preventative actions.
• Ensures compliance of documentation for inspection/testing and repair procedures.
• Trains repair technicians on repair processes and procedure changes.
• Responsible for processing supplier-initiated requests and necessary supporting documentation.
• Partner with repair technicians and supervisors to ensure processes and equipment can meet demand requirements.
• Drives continuous improvement actions/initiatives with suppliers and in-house teams to reduce quality issues, increase performance, reduce lead time, reduce cost, etc.
• Provides input and facilitates implementation on repair and inspection/ testing mechanisms and equipment.
• Executes moderately complex validation of equipment or third party repaired components.
• Proactively provides input in the new product development process by using current generation data to identify effective and efficient repair techniques.
• Assists less experienced engineers.
• Supports Service in internal and external audits (FDA and Notified Body auditors).
• May interact with customers to solve reliability issues and/or answer general product questions.

What you will need:

Basic Qualifications

• Bachelor’s Degree
• 2+ years of engineering, manufacturing, quality and/or highly regulated industry experience

Preferred Qualifications:

• Bachelor’s in Engineering preferred
• Preferred to have knowledge of applicable domestic and international regulations and quality system standards – FDA QSR, MDD, ISO13485, ISO9001, etc.
• Experience with Non-Conformances and Corrective and Preventative Actions
• Proven track record of working in a team-based environment.
• Strong Interpersonal Skills - able to express ideas and collaborate effectively with multidisciplinary teams. Be open minded with the ability to recognize good ideas.
• Innovative thinker - should be able to envisage new and better ways of doing things.
• Experience in independently executing moderately complex problem-solving techniques related to manufacturing/design technical issues. Good instincts and sound judgement for mechanical and structural design.
• Excellent analytical skills, ability to plan, organize and implement concurrent tasks.
• Good knowledge of manufacturing processes, materials, product and process design.
• Demonstrated mechanical/electrical problem-solving skills
• Proven ability to handle multiple assignments at once while meeting all deadlines
• Must be able to routinely make decisions which affect immediate operations.
• Demonstrated ability to plan, track and facilitate projects.
• Moderate understanding of Quality Management System tools, Six Sigma tools, problem solving, root cause analysis, Lean and continuous improvement methodologies, with proven ability to apply them.
• Working knowledge of MS Word, MS Excel, MS Visio, and MS PowerPoint.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com