Robotics Customer Service Rep

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

WHO WE WANT

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

Life learners. People who want to learn, grow and develop within Stryker’s broad scope of opportunities. This is a company you can grow with!

Self starter. People who thrive in an autonomous work atmosphere. Go getter mentality.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

WHAT YOU WILL DO

Handle all incoming customer and field service calls, robotic part requests, complete order entry and in turn facilitate shipments and required returns productively and efficiently with minimal supervision. Provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites. Manage ECN and Quality requirements.

• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System
• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts. • Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.
• Process QA complaints; creating RMA’s and execute RMA procedures when needed, including follow up of returns and processing replacement parts.
• Manage all system field upgrades through future CAPA’s and ECN’s for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.
• Manage logistics of capital sales equipment and maintain the movement of capital inventory.
• Manage movement of all inventory through our Distribution centers (Millstone and Kenco system).,•

WHAT YOU NEED

• 2+ years of experience in an administrative role preferred
• High School Diploma Required

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/