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Job Details
Customer Service Representative
Customer Service Representative
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
JOB RESPONSIBILITIES:
- Provide timely customer service via incoming telephone calls in an automated call delivery environment
- Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
- Responsible for the quoting and issuance of new business, endorsements and renewal policies; responding to inquiries
- Responsible for cross selling coverages to round out accounts
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
- Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products.
- Navigate multiple systems and applications to research, analyze and resolve customer inquiries.
- Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work and handle call volumes within the established timeframe.
- Works well with both internal/external business partners to provide quality products and services for our customer.
- Complete assigned tasks and any other duties as assigned