Service Desk Technician

Description

Job Description:

Leidos has an excellent opportunity for an experienced Service Desk Technician located in Djibouti, Africa.

POSITION SUMMARY:
The Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services. Provide 24x7x365 support.

PRIMARY RESPONSIBILITIES:
•Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, and end user devices.
•Assist users via remote access and phone.
•Provide support to users in resolving problems using service desk center tools.
•Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
•Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.
•Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
•Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required.
•Assist in the creation and maintenance of documentation and SOPs.

CLEARANCE REQUIREMENT:
•Must have an active Secret security clearance.

BASIC QUALIFICATIONS:
• BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience.
•Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
•Must have a DoD 8570 IAT II compliance certification, prior to start (i.e. Sec+) compliance
•Experience with ITIL v3 – Foundation
•Prior experience: Microsoft PowerShell, VBScript, or batch files
•Experience working with basic networking to include foundations of Cisco Routers and Switches
•Experience with DoD IT security requirements

Why join us?
Located on the Red Sea, Djibouti boasts beautiful beaches with exotic sites/attractions, including unparalleled diving and swimming sites. The region has an eclectic blend of international, urban, and indigenous culture you are free to explore, and is geographically central providing easy and convenient travel to destinations in Africa, Asia and the Middle East.
Work perks include:
•Paid relocation to/from OCONUS location
•Overseas living allowance(s) and other OCONUS pay
•Foreign Earned Income Tax Exemption
•Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.
•Base access (Exchange, dining, post office, commissary access, etc.)
•Thriving Expat Community

If you know someone who may be a good fit, refer them to us! Your referral could get you a one-time referral payment of $5,000. More details here.

CITS3

External Referral Eligible

Pay Range: