Bilingual Coordinator-Technical Customer Service

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

• Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail.
• Handle inbound customer calls and create cases; make outbound calls as needed.
• Respond promptly to correspondence from customers.
• Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT, etc.)
• Continued training, development, and certifications.
• Participate in knowledge-based content creation and Playbook edits.

What we’re looking for...

You'll need to have:

• Bachelor's degree or one or more years of work experience.
• Fluency in Spanish both written and verbal.
• One or more years of Customer Service experience.
• One or more years of Technical Support experience.

Even better if you have one or more of the following:

• Capable of managing difficult or emotional customers and building rapport.
• Ability to understand and escalate issues efficiently and appropriately.
• Prioritized effectively within tight schedules and a fast-paced environment.
• Commitment to professionalism, follow-through and attention to detail.
• Very strong internet and computer skills.
• High technical aptitude for assimilating technical concepts and new technology.
• Ability to work flexible shift, which may include early morning hours, late night hours, or weekend hours.
• Licenses/Certifications.
• Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
• Strong problem-solving skills; gathers and analyzes information skillfully.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).