Who We Are

About CISA

Chubb Insurance Solutions Agency, (CISA) is a $300 million premium operation licensed in all 50 states and surplus lines. This person will be dedicated to supporting Blink by Chubb

About Blink

Blink by Chubb is an emerging growth business within Chubb Digital North America. Our mandate is to build and grow a digital-first insurance brand aimed at millennials with a portfolio of products and services that protect the life that millennials lead, not just the stuff they have. These are the products and innovations of future Chubb, built today.

The Blink by Chubb team is made up of a diverse team of entrepreneurially-spirited people. Our leader has 17+ years of founder/CEO experience in the Insurtech industry with success in growing a fully digital insurance business from an idea to a VC-funded start-up to a high growth company. Others on the team have experience in technology and insurance start-ups and starting their own businesses. We all care deeply about what we do and know that we are making a significant difference to Chubb.

Who You Are

• You are a critical thinker, open-minded, analytical, and enjoy solving complicated problems
• You relate well with people, possessing diplomatic and constructive skills, but are also not afraid to challenge
• You are in your element building new things or fixing what is broken, and you are always spotting big opportunities to do better
• You are highly competent, creative, and self-motivated and you have an eagerness to learn and excel in a fast-paced environment
• You are not bogged down by how things have been done before

What You Will Do

• This position requires you to be a strong leader. You are responsible for building and maintaining the Blink customer service team, onboarding new agents, training them, monitoring their performance and enhancing effectiveness of your team.
• Partner with colleagues in sales, marketing, customer experience, and product in order to execute team goals.

• Provide personalized customer service, exceptional sales techniques with the ability to overcome customer objections and answer coverage questions, and listen to what the customer really needs and provide it
• Assist customers through the purchase process, whether that be starting a quote from scratch or completing a quote that has already been started
• Assist customers with post purchase activities such as answer coverage questions, general policy servicing, support billing activities, filing a claim and claim enquiries
• Process incoming endorsement requests; follow up on open underwriting items and correspondence.
• Engage customers through phone calls, emails and SMS
• Prepare monthly and quarterly sales and commission reporting
• Ensure all communication is well documented in the CRM system.

• Manage multiple administrative tasks for business objectives

What We Are Looking For

Education & Experience

• 4-year college degree or equivalent job experience
• Property and Casualty license required
• Life, Accident & Health License preferred
• 4 years working as a customer service lead

Skills

• Strong proficiency working with Microsoft Dynamics, Salesforce, or equivalent sales/CRM software
• Quick learner comfortable in a fast-paced, dynamic environment
• Strong negotiation skills
• Passionate about delivering exceptional customer service
• Ability to connect humanly with customers to provide personal and professional service
• Ability to set priorities and meet deadlines
• Possess excellent organization and time management skills
• Strong analytical and decision-making ability
• Ability to work independently in a fast-paced team environment, adjusting to changing priorities
• Must be able to ensure complete confidentiality
• Ability to multitask, prioritize, and manage time effectively
• Ability to spot customer service trends and potential improvements in customer experience and come up with solutions
• Ability to identify friction points for the customer and come up with solutions

This is a remote position

About Chubb

Chubb is the world’s largest publicly traded P&C insurance company and the largest commercial insurer in the U.S. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes. Chubb has more than $167 billion in assets and $36 billion of gross premiums written in 2017. Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best. Chubb Limited, the parent company of Chubb, is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.

About Chubb Digital

At Chubb, we believe that the experience is the product; as such, customer experience and a digital-by-default strategy is at the heart of everything we do. As part of our growing Digital Business, you’ll be welcomed into a highly competent, lively and supportive environment where your voice matters. With a focus on collaborative working, we are looking for ambitious and experienced digital talent to ensure we’re creating the best new service-based products and experiences for our customers.