Regional Manager of Customer Service - Southwest

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

At Stryker Orthopaedics, our Customer Experience team lives our mission every day by ensuring our life-changing implants are delivered to customers for surgeries across the country. If you enjoy helping people, solving problems, building relationships, and have a passion making healthcare better – all while working at a company listed as #8 of the Fortune 100 Best Companies to Work For – then this could be the last job posting you ever need to read.

Who We Want

Leaders who drive performance improvements. Leaders who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

Goal-oriented orchestrators. Leaders who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What You’ll Do

• Lead, supervise and coordinate the activities of team operations and logistics management throughout the entire region.
• Manage employees to include scheduling, providing technical assistance, and employee development which include hiring, communicating company policies, coaching and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures. Manage several individual contributors that may be in geographically separated locations.
• May manage broader areas of the department, including lead several teams, contribute toward strategic operations/logistic or inventory plans and programs.
• Collaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain.
• Ensure on-time, complete and accurate delivery of products to customers
• Ensure individuals and team consistently achieve or exceed all performance metrics. Metrics may include, but are not limited to, quality, reliability, implant availability, budgets, productivity, efficiency, inventory, cost reduction and revenue.
• Work to achieve an environment that is free of safety hazards and improper ergonomic conditions while driving employee commitment to use safe work practices every day.
• Ensure compliance with established regulatory and quality, legal, corporate, and human resources policies and procedures.
• Provide on-the-job training and guidance to team members and ensure a proper tracking of competencies. Adhere to standards of training and provide documentation, continuous performance enhancement, and reliability.
• Recruit temporary and permanent talent to the team. Ensure new hires meet all criteria for employment.
• Achieve operational excellence via team-based and product-focused orientation, capacity planning, continuous improvement, safety awareness, and cost reduction to be implemented so timely, accurate deliveries are produced.
• Achieve employee engagement by being responsible and accountable for actions promoting an environment that fosters personal growth and development.
• May direct reports to monitor quality of goods by reviewing costs, schedules, and timeliness of delivery and conformance to specifications.
• Focus on customer satisfaction through teamwork and empowerment, solve problems through a consultative approach, operate with honesty and integrity and provide a highly responsive and unsurpassed level of customer service.
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
• Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
• Actively participate in the ongoing development of a corporate culture that strives to achieve the highest ethical standards. Conduct all business affairs ethically and lawfully and ensure open, honest communication without fear of retaliation.

What You Need

• Bachelor’s Degree required
• 8 Years of experience required
• Customer Service Management, Leadership, or General Service Management experience preferred

This job may be performed remotely from anywhere in the United States, except that this job may not be filled or performed in Colorado

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com