Service Operations Coordinator

Description

Job Description:

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

• Checkpoint

• Hold Baggage

• Ports & Borders

• General Automation

The Service Operations team is responsible for communication and coordination with various functional groups within and outside of the Service organization, such as Technical Support, Training, Field Service, and the PMO. The Service Operation Manager will oversee the various Service Operations team’s functions, which include onboarding, dispatching and scheduling of field service technicians; along with field service managers, ensure field service technicians are onboarded and equipped to begin performing their job duties; and directly supervise both Service Operations Coordinators and the Product Support Call Center.

Primary Responsibilities

• Supervise and the manage the TSA Contract Vetting eQuip process / deliverables such as SSI, PII, and NDA’s

• Track field service technical training certifications

• Maintain field service tools and equipment inventory / tracking

• Manage and track the field service spare parts issued to technicians

• Provide field service orientation

• Coordinate service project dispatching and track field service resource availability / outages

• Maintain the field service bulletin (FSB) process to ensure technical support and training departments are working together to identify FSB needs and tracking them towards completion.

• Ensure all Service Programs / Projects have Service Entitlements applied for resource planning and Work Authorizations received from PMO/Project Control are distributed to the service team.

Basic Qualifications

Requires a BA degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. 7 years of experience will be considered in lieu of degree. Should include experience doing technical support, project/program management, and interfacing with field service teams.

Familiar with basic electronic test, measure, and diagnostics equipment such as multimeters

Must be a U.S. Citizen and hold a valid sate driver’s license

Ability to pass a TSA suitability background check

Preferred Qualifications

Previous experience with CBP and TSA equipment maintenance programs involving computer tomography (CT) equipment and other non-intrusive X-ray inspection equipment.

See how Leidos is safeguarding people and commerce by selecting the link below!

Transforming global security and detection.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program

External Referral Bonus:

External Referral Bonus $:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

Pay Range:

#Remote