• Support the company’s corporate LANs, WANs, and wireless networks, including routers, switches, UPS units, Wan Optimizers, and other hardware.

• Ensure global networks are running smooth and reliable operations for fulfilling business objectives and processes.

• Delegate team to monitor network performance and troubleshoot problem areas as needed.

• Collaborate with department leaders to assess near and long-term network capacity needs.

• Delivers daily operational meetings to discuss any open items with teammates and managers.

• Works to build scalable, repeatable and client specific processes that allow our support staff to succeed in delivering world class support

• Maintains network performance by delegating tasks associated with network monitoring and analysis, performance tuning, troubleshooting network problems, & escalating problems to various vendors.

• Continuously analyze operational methods using ITIL best practice framework, monitoring tools and support processes to maintain and improve the efficiency and stability of operations

• Upgrades network circuits by conferring with vendors; developing, testing, evaluating, and installing enhancements.

• Be available as the escalation point for NOC shift leads and supervisors

• Protects organization's value by keeping information confidential.

• Works closely with key business partners to build relationships and our brand.

• Publishes and maintains maintenance schedules to oversee new and existing equipment, hardware, and software upgrades.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services and placing the orders through our online portal.

• Tracks risk areas and assists in the remediation of these identified areas.

• Manage and/or provide guidance to members of the team.

• Provides operational highlights each week to IS Leadership team and monthly rollup of achievements.

• Coordinate and deliver bi-weekly Change Approval Boards within the global network team.

What you need:

• Bachelor's degree or equivalent professional experience required.

• ITIL Certification Required

• 5+ years’ experience leading a team of IT professionals

• Preferred CCNA or higher-level network certification

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

• Minimum 5 years’ experience and demonstrated ability to technically support a fast-paced organization.

• Minimum 2 years’ experience with network capacity planning, network security principles, and general network management best practices

• Applied technical knowledge of network hardware and operating systems

• Ability to lead team members technically and perform technical peer reviews

• Demonstrated ability to own and drive high priority issues to closure in a timely fashion

• Applied knowledge of applicable data privacy practices and laws

• Demonstrated interpersonal, written, and verbal communication skills

• Demonstrated ability to think innovatively and continues to improve internal processes

• Demonstrated ability to conduct research into networking issues and products

• Demonstrated ability effectively execute small to medium size tasks

• Demonstrated ability to achieve objectives with little oversight and effectively prioritize tasks in a high-pressure environment

• Demonstrated analytical and problem-solving abilities, and keen attention to detail

• Demonstrated customer service orientation

• Experience and demonstrated success working in a team-oriented, collaborative environment