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Job Details

Leidos

Leidos

http://www.Leidos.com

Network Operations Technical Service Desk Lead

Customer Service

Operations

No

Illinois, United States

Description

Job Description:

Leidos has an opening for a Network Operations Technical Service Desk Lead at Scott Air Force Base, IL.

PROGRAM SUMMARY:
Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

PRIMARY RESPONSIBILITIES:

  • Assist in providing direct technical support to government customer.

  • Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.

  • Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.

  • Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.

  • Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.

  • Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.

  • Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.

  • Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.

BASIC QUALIFICATIONS:

  • Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.

  • Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.

  • Ability to work in a 24/7 operation.

  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.

PREFERRED QUALIFICATIONS:

  • ITIL certification.

GSMO
External Referral Eligible

Pay Range:

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