COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who We Want

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.

What you will do

The IS Service Lead role will be responsible for delivery excellence for Stryker’s IS services in the Sales Operations space, including Revenue Management and Territory Management/Incentive Compensation(TMIC) applications.

The scope of work includes involvement in service design activities during projects (i.e., create/evolve stages), ensuring adherence to best SDLC/ALM practices, establishing a robust governance model (i.e., data policies, vendor management, KPIs, SLAs, etc.), achieving full compliance with operational and quality management procedures, and executing routine reviews with business service owners and/or stakeholders. Success is determined by achieving KPI targets in the areas of service availability, quality, performance, efficiency/cost, and customer satisfaction.

• Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the services.
• Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
• Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
• Solicit and monitor customer feedback and respond with actions that drive continuous improvement.
• Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, runbooks etc.
• Maintain awareness of pending and active projects that may or will impact the Sales Operations team or services.
• Champion service and support preparation and initialization in projects. Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO. This includes:
• Support and maintenance tools and resources are budgeted and provisioned/acquired.
• A priority is placed on targeting self-service and service desk as fulfillment options for support activities where possible.
• Minimize build-to-run transition by ensuring a customer experience centered approach to the service design and delivery.
• Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by relevant support resources.
• Ensure source code and other solution artifacts are stored in a versioned repository.
• Ensure design and code reviews are executed to confirm adherence to quality standards.
• Ensure due consideration is given to implement automated build, deployment, and test activities. Where automation is not tenable, ensure justification is documented with any plans and timelines to remediate.
• Ensure roadmap for service is defined and communicated with stakeholders using their inputs and demand as drivers.
• Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence.
• Monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance.
• Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders. Review performance, issues, roadmap, and other relevant details on a routine (quarterly at minimum) basis.

What you will Need

• Bachelor's Degree from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
• ITIL Foundations v4 certification preferred.
• At least 7 years of experience in the field or in a related area required.
• Strong understanding of SDLC required.
• Strong stakeholder management experience required.
• Minimum 3 years’ experience in highly integrated enterprise systems preferred.
• Minimum 3 years’ experience in the development and delivery of enterprise software applications

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com