MVS Global Service Planner

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesIBM Technical Support Services (TSS)' mission is to become the largest and most successful provider of technical support services in the world.Service Planning is an integral part of TSS business, working with the product development teams and service delivery teams to ensure a new product is serviceable and the global delivery teams are ready. The global service planning teams drive product serviceability improvements and develop a consistent worldwide product service plan to ensure it meets the customer requirements.Main responsibilities:- Part of the MVS Global Product Service Planning team and will focus on the data entry for creating/introducing MVS products in the MIW database based on the info provided by the requester (like data sheets, pictures), so they can be used by internal IBM functions and downstream systems.- Responsible for the creation of new manufacturers, products and parts in the MIW (Multi-Vendor Information Warehouse) database for a globally strategic platform or a specific global offering (like Apple, IMS, Cisco, etc.) across a wide array of worldwide leading edge IT manufacturers.- Management of the product lifecycle in the MIW database from introduction through service withdrawal, in agreement with the Global Product Planner.- Initiation of the safety review for the products to make sure they are safe to service, accordingly to our Corporate Instructions.- Maintain efficient and effective processes, are an active member of the Service Planning team and in the Community to support and share expertise, best practices and knowledge with colleagues.- Execute completed staff work when entering new products into MIW, i.e. focus on information accuracy, define the right product category, prepare the product safety review, perform data cleaning reviews and ensure the MIW entries for the dedicated products are always up to date, including EOS (end of service) dates.- Contribute positively towards the achievement of performance targets in all aspects of the team's activities.(This position will require flexible working time).Required Technical and Professional Expertise- Ability to work under targets and with deadlines, able to organize and prioritize tasks.- Quickly learn new systems, procedures and tools in response to changes in work environment.- Accuracy and attention to detail.- Listen carefully to others, asking questions when necessary to ensure common understanding. Match mode of communication to the requirements of the situation.- Good analytical and problem-solving skills. Identify and define problems in a timely manner. Suggest improvements to procedures and processes that enhance quality and efficiency.- Work effectively and productively without a lot of supervision. Prioritize and manage work tasks and demands to ensure timely completion of project goals.- Ability to work within a team; Build and maintain relationships with colleagues to increase productivity.- Work well with people whose background, culture, language or work style differs from one's own.- Bachelor's degree- Fluent in EnglishPreferred Technical and Professional Expertise- Strong communication skills in English - present written and oral information clearly and precisely.- Basic understanding of the GTS/TSS business unit in the context of IBM and external market trends/pressures.- Strong user knowledge of MS Office.- Good Notes user skills.- Good general IT skills and knowledge.- General technical and parts knowledge.N/AAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.