Field Service Regional Manager - East Region

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Manages all business activities within an assigned region. Responsibilities include several of the following: accounting, budgeting, installing financial controls, assisting in the assessment of technology and training needs, providing technical sales support, ensuring customer satisfaction, and evaluating and establishing efficient and effective work processes for location(s) within assigned region.

Principal Responsibilities: Position may perform any or all of the following tasks as assigned.

• Grow service related revenue in the region to attain monthly, quarterly and annual forecasts and goals.
• Drive and sustain employee engagement while upholding standards and company policy.
• Legal compliance including ISO standards and FDA compliance.
• Drive and report field service metrics to defined goals.
• Carry out management policies.
• Supervise the completion of field upgrades and actions in a timely manner.
• Manage financial responsibility and budgetary accountability of the field service region.

Supervisory Responsibilities:

• Responsible for respective field service region
• Responsible for timely reporting of service data to include timesheets, forecasts, service reporting and monthly updates for the region.
• Responsible for all day-to-day operations that pertain to the respective field service region.

Non-critical activities/functions:

• Perform additional duties as assigned.

Measured Areas of Responsibility:

• Performance vs. objectives set forth annually.
• Legal compliance including ISO/FDA standards.
• Performance – Talent/Competency Assessment to include work style, influence, relationships, thought processes, and leadership.

Education and Special Trainings:

Bachelor’s degree from an accredited institution in a business-related discipline required.

Qualifications and Experience:

Three to five years either supervisory or management experience or field service or sales experience in the medical field.

Must possess outstanding interpersonal, organizational, communication and negotiation skills.

Reports to: Area Director, Field Service

Physical Requirements:

• Job demands may include prolonged sitting and/or standing.
• Coordination of hands and/or eye/hand/foot coordination.
• Cognitive demands including visual discrimination/memory, auditory discrimination/memory, reading ability, independent decision making, and retention of specific knowledge.
• Requires use of safety glasses in designated areas.

Mental Requirements:

• Basic skills - Time and remote site management to include prioritizing work and keeping detailed and accurate records, stress management, people management, conflict management, customer service, ISO standards, manufacturing process, organization structure, and basic office and computer equipment skills to include MS Windows and MS Office.
• Stryker specific skills – Requires the ability to learn Stryker products and systems, and adhere to quality standards and policies set forth in employee handbook.
• Must be able to exercise discretion and use independent judgment.
• May confer with supervisor on complex or difficult issues.

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com